Devices Tab
Moving Hardware to Out of Service (OOS)
Hardware within an entity's inventory can be moved to Out of Service for various reasons. Hardware can also be moved to Out of Service when unassigning a device from an enrollee. To move hardware to Out of Service, follow the steps below: Make Out of ...
Devices Out of Service Tab
Devices within your entity can be moved Out of Service for various reason. When moving devices to Out of Service it is important to note that these devices can no longer be reactivated, and a reason must be selected before transferring the device. ...
Light/Dark Mode
ShadowtrackONE has two themes to choose from when viewing and navigating through the platform. Light Mode Light Mode is a theme containing a traditional bright white background with black text. The Navigational Menu is bright green with white icons. ...
Devices Tab
The Devices tab can be found in the left Navigational Menu and provides details on the devices within that entity. This tab encompasses many sub-tabs, allowing the user to view available, assigned and out of service devices. Device Tab The Device Tab ...
Overview of the Navigational Menu
Navigational Menu The navigational menu is located on the left hand side of the application. This menu allows you to navigate the different tabs throughout the ShadowtrackONE application. The menu can be expanded or collapsed as desired. ...
Create a New Entity
How To Create A New Entity: Select the Entities tab from the left navigational menu Here, you will see the option to Add a Sub Entity under any of the entities in the list Select the Add Sub Entity button next to the desired entity Fill in the entity ...
Transferring Inventory In ShadowtrackONE
These steps will guide you through the process of transferring inventory within ShadowtrackONE. Prerequisites Log in to ShadowtrackONE with a TenantAdmin or SysAdmin account. Steps Navigate to the "Devices" section on the website. Click on the ...
Logout of the Application
Logout of the Application This is located as the last option in the Navigation Menu to the far left. Selecting Logout will log the User out of the ShadowtrackONE Platform. The User will then be required to enter their Username and Password to log ...
Address Query Tab
Overview The Address Query tab provides a powerful tool for users to query the presence of enrollees based on specific addresses and time frames. This functionality is particularly useful for applications such as crime scene investigations, allowing ...
Enrollees Page: Navigation Menu
Enrollees Page The Enrollees Page will display the User’s active assigned enrollees and all active enrollees for Entities the User has permission to view. Additionally, the User can enroll new enrollees, transfer enrollees to another Entity, and send ...
Application Phone Numbers
Application Phone Numbers The phone numbers listed within the Phone Number page are numbers that are frequently used by Shadowtrack Technologies. Dial-in Phone Number: (847) 986-8635 and (804) 729-5578 Toll Free Phone Number: (866) 283-5112
Knowledge Base in the Application
How to access Knowledge Base in the Application To learn more about the ShadowtrackONE Platform, troubleshooting guides, and Frequently Asked Questions through our Knowledge Base Manual. To access Knowledge Base, select Resources from the green ...
Resource Page (User)
Resource Page The Resource Page provides the User with helpful information and updates, including platform updates, frequently used phone numbers and the ShadowtrackONE Platform User Guide. . User Guide To learn more about the ShadowtrackONE Platform ...