Transferring Inventory In ShadowtrackONE
These steps will guide you through the process of transferring inventory within ShadowtrackONE.
Prerequisites
- Log in to ShadowtrackONE with a TenantAdmin or SysAdmin account.
Steps
- Navigate to the "Devices" section on the website.
- Click on the "Devices" subset to proceed.
- Select the "Inventory" tab, click the search button, and enter the IMEI number for the unit.
- Choose the desired unit from the search results and click on it.
- Select the "Transfer" button.
- A window will appear with a dropdown menu labeled "Entity," select the entity to which you wish to transfer the unit.
- Press the "Transfer" button to finalize the transfer.
Parent entities can assign devices to enrollees within their sub-entity accounts without transferring the devices to the sub-entity’s inventory. However, please note that unless a device is officially transferred to a sub-entity, users within that sub-entity will not have access to key device data under the Hardware tab.
This includes Device Communication logs, charging status, battery health, and other critical information. As long as the device remains in the parent entity’s account, only the parent entity will be able to view this data.
To ensure that sub-entity users can access and monitor essential device information, the device must be transferred into the sub-entity’s inventory.
Related Articles
Transferring ShadoWatch Inventory to another Entity
These steps will guide you through the process of transferring inventory within ShadowtrackONE. Prerequisites Log in to ShadowtrackONE with a TenantAdmin or SysAdmin account. Steps Navigate to the "Devices" section on the website. Click on the ...Transferring Enrollee(s) and Case Loads to other Users/Entities
Transferring an Enrollee(s) from One User to Another The ShadowtrackONE software allows users to transfer an enrollee from one user/entity to another. All users must be unassigned from the enrollee before you can transfer them to another user/entity. ...How to Upload Your Entity's Logo in ShadowtrackONE
Introduction To customize the ShadowtrackONE platform, you can upload a logo for your entity that will replace the default Shadowtrack logo and be displayed in the top left corner of the platform at all times. How to Upload a Logo for Your Entity ...Steps for Creating a New Order in ShadowtrackONE Platform
Introduction This guide will walk you through creating a new order form in ShadowtrackONE. Please follow these simple steps to create an order easily. Step 1: Navigate to the Resources Located on the left-hand sidebar menu under the resources ...Troubleshooting ShadowtrackONE Error Messages/ Clearing Web Browser Cache
When experiencing issues or error messages within the ShadowtrackONE platform, it is always recommended to first troubleshoot by clearing your web browser's cached data. Once your cached data has been cleared, log back into the ShadowtrackONE ...