Resource Page (User)

Resource Page (User)

Resource Page

The Resource Page provides the User with helpful information and updates, including platform updates, frequently used phone numbers and the ShadowtrackONE Platform User Guide.

.  

User Guide

To learn more about the ShadowtrackONE Platform or review Frequently Asked Questions, Users may reference the ShadowtrackONE Platform.

  • To access the User Guide, select Resources from the Navigation Menu on the left. Then, choose User Guide from the drop-down menu.
  • A new window will open, displaying the ShadowtrackONE Platform in the ZOHO Knowledge Base.

Latest Updates

For user reference and transparency, Shadowtrack Technologies provides the Latest Updates page as an information hub for the most recent updates made to the ShadowtrackONE Platform.

  • To access the Latest Updates page, select Resources from the Navigation Menu on the left.
  • From the drop-down menu that appears, select Latest Updates.

Application Phone Numbers

The phone numbers listed within the Phone Number page are frequently used by Shadowtrack Technologies.
  1. Dial-In Phone Numbers: (847) 986-8635 and (804) 729-5578
  2. Toll-Free Phone Number: (866) 283-5112
  3. SMS: (888) 611-7830


    • Related Articles

    • Create a New User Profile

      To add a new user to the application: Search for the desired entity you would like to associate the user with from the main search field On the user profile, select the Users tab Next, select the +User button Enter the following information for the ...
    • User Settings Page

      Many settings can be configured within the user's profile based on their preferences User settings All settings can be edited from default in the user's "Settings" tab, except for "Alter Drug Testing Templates". This permission must be granted from a ...
    • Transferring Enrollee(s), Inmate(s) and User(s) to other Users/Entities

      Transferring Profiles in ShadowtrackONE The ShadowtrackONE software allows users to transfer an enrollee/inmate/user from one user/entity to another. All users should be unassigned from the enrollee/inmate before you transfer them to another entity. ...
    • User Permissions and Access Details

      User Roles HospitalAdmin: Ability to view the ShadowAlertness Dashboard based on entity assigned hospitals When a Corrections Officer logs into ShadowAlertness and selects one of the HospitalAdmin's assigned hospitals, they will see the following ...
    • Enrollees Page: Navigation Menu

      Enrollees Page The Enrollees Page will display the User’s active assigned enrollees and all active enrollees for Entities the User has permission to view. Additionally, the User can enroll new enrollees, transfer enrollees to another Entity, and send ...