Application Updates
New Release Flag
When application updates are implemented within the ShadowtrackONE platform, a flag is displayed to indicate new releases. This flag can be found at the top of any page within the platform and is titled "See What's New". By clicking this flag, you ...
Application Update Release Date - 08/29/2025
What's New Added a ‘What’s New’ notification to the platform that links to the latest updates, improvements, and bug fixes after each production release. Added the ability to create one-time and recurring overrides to inmate schedules within the ...
Application Update Release Date - 07/25/2025
New Features Added the ability to configure an entity’s platform access as Community Only, Institution Only, or Both. Added a schedule template builder for ShadowPass to the Schedules tab, allowing TenantAdmins to create full-day schedules with ...
Application Update Release Date - 06/27/2025
What's New Added the ability to create buffer zones around inclusion and exclusion zones. Added new alarms and protocols for buffer zone violations: 'Within Exclusion Buffer Zone' and 'Within Inclusion Buffer Zone'. Added the ability to duplicate ...
Application Update Release Date - 03/28/2025
What's New Added the ability to send recurring and non-recurring silent location requests to the EnrolleeApp if a Device Com Timeout is triggered for hardware. Introduced a new notification badge that displays ShadowMessages separately from other ...
Application Update Release Date - 02/28/2025
New Map Enhancements within the history tab. A Timeline has been added to the map with an adjustable sliding window that will show location points for the designated time frame. Violations will appear in red on the timeline. Enhanced playback ...
Application Update Release Date - 01/31/2025
What's New Added an On-Call Schedule to the Calendar tab, allowing entities to designate on-call users for specific timeframes and assign hierarchy levels. Added a new language option, English Canada, to the user profile, which displays Provinces and ...
Application Update Release Date - 12/27/2024
New Features Added the ShadowVisit Dashboard which provides metrics for the ShadowVisit solution. Added the ability to filter by the assigned user on the Alarms Dashboard. Added a map overview to the inmate dashboard within the Profiles tab Added a ...
Application Update Release Date - 11/29/2024
What's New ShadowMessage: Implemented a continuous messaging solution replicating text messaging functionality, accessible via the ShadowtrackONE Platform in the left navigation menu, user profiles, and enrollee profiles. Unread enrollee messages ...
Application Update Release Date - 10/25/2024
Enhancements Added a new landing page directing Correctional Officers to a new homepage that displays all officers.some text Introducing our new Victim Notification Solution, providing real-time updates and enhanced communication to keep victims ...
Application Update Release Date - 09/27/2024
What's New ShadowMessage: Implemented a continuous messaging solution replicating text messaging functionality, accessible via the ShadowtrackONE Platform in the left navigation menu, user profiles, and enrollee profiles. Unread enrollee messages ...
Application Update Release Date - 08/30/2024
New A new report is now available from the reports tab titled "Caseload Report". This report can be used to export contact and address information for a particular officer's caseload. The location of the officer will now be logged on the ...
Application Update Release Date - 09/30/2023
New: Implemented appointment types for the ShadowCal service. This allows you to designate an appointment type when creating new appointments for enrollees Resolved: An issue with exiting the map when using the street view feature An issue with ...
Application Update Release Date - 10/28/2023
New: Shadowtrack is releasing a new feature called "Persistent Locations" that is available on both Android and iOS devices. This feature is part of the enrollee app and can be enabled in the enrollee "Service" settings. When enabled, a non compliant ...
Application Update Release Date - 12/29/2023
New: Sobriety calls can now be initiated via the mobile version of the application The "Lobby Status" tab has been separated into three sub tabs titled: Ready - Displays all enrollees who are ready to see their officer Complete - Displays all ...
Application Update Release Date - 01/26/2024
New: The dashboard map displaying all enrollee locations, located under the "Enrollees" tab now allows the ability to filter by assigned enrollees or all active enrollees within a given entity. Please note, this map only displays locations obtained ...
Application Update Release Date - 03/01/2024
New: We have added an "Export" button on the "Lobby Status>Complete" tab SMS Interview reminders can now be sent via text for enrollees with a "Mobile Without App" phone type You can now see who created or last edited the drug testing results on the ...
Application Update Release Date - 03/29/2024
New: The globe icon used to access the officer portal is now located on the enrollee profile The "Officer Liveness" service now allows for multiple users to to receive text messages when an officer has failed to check-in The hardware will ...
Application Update Release Date - 04/27/2024
New: We have improved the video interface for the ShadowView service. You will notice a different look and feel during video sessions. This service still functions the same and has all of the great features it had before. To see the benefits of these ...
Application Update Release Date - 06/01/2024
New: We are excited to announce a new feature of the enrollee app that allows enrollees to access external resources. The resources are set at the entity level allowing you to enter a title, website URL, and a phone number. Once entered at the entity ...
Application Update Release Date - 06/21/2024
New: We have improved the ShadowVisit check in process by releasing a new Office Visit button located right on the home screen of the EnrolleeApp. The enrollee will use this button in place of scanning the QR code, creating a seamless check in ...
Application Update Release Date - 07/19/2024
New Features: Hardware Tab: A new hardware tab is now visible on the enrollee profile, with sub-tabs for Device, Phone, and Tether. Push Notifications: Enrollees with a "mobile with app" phone type will get push notifications by default when the "To ...