Profile Tab
Team Supervision
The Team Supervision identifier helps officers and administrators easily distinguish cases that are managed by a team of officers, rather than by a single officer. This also allows for configurable reporting frequencies for enrollees assigned to Team ...
Enrollee's Profile Tab
The Profile tab within the enrollee profile will display information such as Basic Info, Case Details, Enrollment Information and Phone Services. Below are all of the fields displayed in each of these sections and subtabs. Basic Information First, ...
Deactivate an Inmate That Is Active
Deactivate an Inmate that is Active in the ShadowtrackOne Platform To deactivate an inmate, follow the steps below. Search for the desired inmate by name using the universal search. Once on the inmate profile, click on the Profile tab> Basic ...
Reactivate an Enrollee/Update Active Dates
Reactivate an Enrollee that is Inactive in the ShadowtrackOne Platform To reactivate an enrollee, follow the steps below. Search for the desired enrollee by name using the universal search. Once on the enrollee profile, click on the Profile tab > ...
Enabled Phone Settings in the Enrollee's Mobile Device
Ensuring Enabled Phone Settings are Correct in the Enrollee's Mobile Device Through the platform, users can see what phone settings the enrollee has enabled and disabled in their profile for the EnrolleeAPP. This feature clarifies that the enrollee ...
Deactivate an Enrollee That Is Active
Deactivate an Enrollee that is Active in the ShadowtrackOne Platform To deactivate an enrollee, follow the steps below. Search for the desired enrollee by name using the universal search. Once on the enrollee profile, click on the Profile tab> Basic ...
Add or Edit a Phone Number for an Enrollee
Accessing the Enrollee Phone Number You can add or update a phone number for an enrollee in one of two ways: Using the globe icon (portal) from the main enrollee list No Phone Service Currently Selected - If an enrollee is not assigned to a phone ...
Audit Logs in the Enrollee's Profile
Audit Logs Clicking the audit icon at the top of the enrollee's account page will bring up an audit of changes and updates for each account. The audit log will only show what, when, and by whom made the change or update. Please take a look at the ...
Enrollment Photo
Clear Enrollment Photo The enrollment photo can be cleared for the enrollee on the enrollee profile, to do so: Search for the desired enrollee from the universal search field. Once on the enrollee's profile, Select the Profile tab. Next, go to the ...