Deactivate an Inmate That Is Active

Deactivate an Inmate that is Active in the ShadowtrackOne Platform

To deactivate an inmate, follow the steps below. 

1. Search for the desired inmate by name using the universal search.
2. Once on the inmate profile, click on the Profile tab> Basic Information tab> Enrollment Information tab.
3. Select the Update Active Dates button.
4. Input the end date by selecting the calendar.
5. Select the date and time that the account should be made inactive. 
6. Once inactive, it will state No under the word Active below the Basic Information
   tab. 

If an inmate has both hardware and phone services, when unassigning the hardware, a message will appear stating "Do you want to disable phone services?". If "yes" is selected, the inmate account will be deactivated. If "no" is selected, the inmate account and phone services will remain active.

Before deactivating an inmate in the ShadowtrackONE platform, remove any/all assigned users from the inmate's profile.

The inmate's account will only be deactivated if the end date is specified. 

Hardware Inmates Only: Users cannot enter an Active End Date if hardware is assigned.

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