Reactivate an Enrollee/Update Active Dates

Reactivate an Enrollee that is Inactive in the ShadowtrackOne Platform

To reactivate an enrollee, follow the steps below.

1. Search for the desired enrollee by name using the universal search.
2. Once on the enrollee profile, click on the Profile tab > "Basic Information tab" > "Enrollment Information" tab.
   
3. Select the "Update Active Dates" button.
4. Input the start date by selecting the calendar.
   
5. Select the date and time that the account should be made active.
   
6. Select "Save"
   
7. Once active, it will state Yes under the word Active below the Basic Information tab. 

Updating an Enrollee's Active Date

To update an enrollee's active date follow the same above steps. If there is a specified end date you may enter it or edit it here as well. If there is no end date, leave blank.

If the enrollee has a schedule that has already been assigned, the following message will appear when updating the active date: "Please note that the enrollee's schedule will not begin until tomorrow, as the start time for today has already passed. If you wish to schedule a call for today, please create a one-time schedule."

• Related Articles

• Deactivate an Enrollee That Is Active

  Deactivate an Enrollee that is Active in the ShadowtrackOne Platform To deactivate an enrollee, follow the steps below. Search for the desired enrollee by name using the universal search. Once on the enrollee profile, click on the Profile tab> Basic ...

• Transferring Enrollee(s), Inmate(s) and User(s) to other Users/Entities

  Transferring Profiles in ShadowtrackONE The ShadowtrackONE software allows users to transfer an enrollee/inmate/user from one user/entity to another. All users should be unassigned from the enrollee/inmate before you transfer them to another entity. ...

• Enrollee's Profile Tab

  The Profile tab within the enrollee profile will display information such as Basic Info, Case Details, Enrollment Information and Phone Services. Below are all of the fields displayed in each of these sections and subtabs. Basic Information First, ...

• Deactivate an Inmate That Is Active

  Deactivate an Inmate that is Active in the ShadowtrackOne Platform To deactivate an inmate, follow the steps below. Search for the desired inmate by name using the universal search. Once on the inmate profile, click on the Profile tab> Basic ...

• Add a New Enrollee: EnrolleeApp - Revised

  Introduction This article provides a step-by-step guide on adding a new enrollee to the ShadowtrackONE platform using the EnrolleeApp. These steps ensure the enrollee has the necessary information, services, zones, and schedules. Important: Enrollees ...