Frequently Asked Questions for Users
Troubleshooting ShadowtrackONE Error Messages/ Clearing Web Browser Cache
When experiencing issues or error messages within the ShadowtrackONE platform, it is always recommended to first troubleshoot by clearing your web browser's cached data. Once your cached data has been cleared, log back into the ShadowtrackONE ...
Map Clustering and Dot Colors Overview
Overview of Dot Colors on the Map On our platform’s map, the clustering icons (dots) are color-coded based on violation status. Color Coding Explained: Green: Green points represent no zone violations. The number of individual points is shown in the ...
Handling a Wrong Phone Number for an Enrollee
Overview Sometimes, non-enrolled individuals contact us frustrated about receiving calls or messages from Shadowtrack. This typically happens when an officer mistakenly enters the wrong phone number for an enrollee, or the enrollee changes their ...
Error Messages in the Application
Question: I received an error message in the application. What information should I communicate in an email to Support@shadowtrack.com to get this resolved? Answer: Please Provide The Following: What Entity are you in? What area of the application ...
Reactivation of Enrollee Sends Password and ID Number
Question: When reactivating an old enrollee case in Shadowtrack, does the app still send a message to the phone regarding the Password and ID number? Answer: If the enrollee is not logged into the EnrolleeApp, the login credentials and instructions ...
Enrollee or User Profile Error Message or Information Blank
Enrollee or User Profile Blank of Information or Error Message Appears Question: In the application, a user selects an enrollee's name from the Recent tab. A profile page appeared with no information populated. An error message appeared after trying ...
Discrepancies Between Compliance Reports and Enrollee Claims
Question: A defendant in court presented his phone records to his lawyer and the District Attorney, convincing them that he was compliant, even though the official compliance report from Shadowtrack showed total non-compliance. What could explain ...
Advanced Commonly Asked Questions about ShadoWatch
Advanced Commonly Asked Questions about ShadoWatch This article addresses advanced questions frequently asked by individuals seeking in-depth knowledge on the ShadoWatch, including details pertinent for RFPs, proposals, and sales teams. Whether ...
Determining Time Zones in the Application
Determining Time Zones in the Application Understanding which time zone you are viewing is crucial for accurate scheduling and interaction within the application. Here’s how you can determine if you are viewing data in the logged-in user’s time zone ...