Troubleshooting ShadowtrackONE Error Messages/ Clearing Web Browser Cache
When experiencing issues or error messages within the ShadowtrackONE platform, it is always recommended to first troubleshoot by clearing your web browser's cached data. Once your cached data has been cleared, log back into the ShadowtrackONE platform. If after troubleshooting with this method you are still experiencing errors, please reach out to
support@shadowtrack.com for further assistance.

Google Chrome is the preferred web browser when using the ShadowtrackONE platform
To clear your cache in Google Chrome, you can do the following:
- Open Chrome
- Click the More icon in the top right
- Click More tools
- Click Clear browsing data
- Choose a time range
- Check the boxes next to Cached images and files and Cookies and other site data
- Click Clear data
You can also clear your cache by going to Settings, then Privacy and security, and then Clear browsing data.
To clear your cache in Safari on an iPhone or iPad, you can do the following:
- Open Settings
- Tap Apps
- Tap Safari
- Tap Clear History and Website Data
To clear your cache in Safari on a Mac, you can do the following:
- Click the Safari drop-down menu
- Select Preferences
- Click the Advanced tab
- Select the Show Develop menu in menu bar checkbox
- Close the Preferences window
- Select the Develop drop-down menu
- Click Empty Cache
- Open Microsoft Edge
- Click the three dots in the top right corner
- Select Settings
- Click Privacy, search, and services
- Under Clear browsing data, click Choose what to clear
- Select All time from the Time range drop-down menu
- Check the box next to Cached images and files
- Click Clear now
Using the keyboard shortcut
- Open Microsoft Edge
- Press Ctrl + Shift + Del simultaneously
- In the Clear browsing data window, select All time from the Time range drop-down menu
- Check the box next to Cached images and files
- Click Clear now
You can also choose to clear your cache every time you close the browser.
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