Knowledge Base
ShadowtrackONE
Training and help articles related to the ShadowtrackONE Platform and solutions.
Recent Articles
Creating Appointment Templates
TenantAdmins can create Appointment Templates, making it easy for officers to assign templates when creating appointments for the enrollees. Appointment Templates allow for the appointment description to auto-populate, saving the officer time and ...Visit Points
Visit Points are created when an enrollee is in a location for a length of time. These Visit Points can be used to determine locations that enrollees have stopped for as little as a few minutes or even hours and days. A Visit Points Report can be ...Profiles Report
The Profile tab, located in the Reports menu, enables officers to run reports for all profile types. Enrollees, Victims, Inmates, and Correctional Officers all have separate reports that can be filtered and exported based on various fields. Enrollee ...Team Supervision
The Team Supervision identifier helps officers and administrators easily distinguish cases that are managed by a team of officers, rather than by a single officer. This also allows for configurable reporting frequencies for enrollees assigned to Team ...Hardware Dashboard
A metric has been added to the Solutions Dashboard that displays the number of Active, Inventory, and Out of Service units for each hardware type. A filter at the top of the page allows users to view data by Parent Entity and its sub-entities. ...
Popular Articles
ShadoWatch Installation: A Step-by-Step Guide
Please ensure you have all the necessary items listed below before beginning the installation process. Proper installation is crucial for the optimal performance and comfort of the ShadoWatch. Items Needed for Installation Before starting, ensure you ...Sobriety Service Settings
Configuring The Sobriety Service Settings The service settings must be configured at the entity level to use sobriety. How to Configure The Required Fields: Go to the entity profile Go to Settings > Service Settings > Mobile Fill in the fields in the ...Creating a ShadoWatch Protocol for an Entity
Purpose of Hardware Protocols Any enrollee who is assigned hardware should have a protocol assigned to them A hardware protocol allows you to designate automated steps of action to occur when an alarm is triggered for the hardware. The action steps ...ShadowDevice Device Communication Information
Within the enrollee profile there is a tab titled "Hardware". When hardware is assigned to an enrollee you can view the device communication information from here. ShadowDevice Device Communication Information Navigate to the "Hardware" tab within ...Deactivate an Inmate That Is Active
Deactivate an Inmate that is Active in the ShadowtrackOne Platform To deactivate an inmate, follow the steps below. Search for the desired inmate by name using the universal search. Once on the inmate profile, click on the Profile tab> Basic ...