Purpose of Hardware Protocols

Any enrollee who is assigned hardware should have a protocol assigned to them

1. Notifications to assigned officers
   
2. Notifications to tenant admins
   
3. Notifications to a contact
   
4. Notifications to any email address
   
5. Text notifications sent to the ShadoWatch

Accessing the Protocol Groups Tab

You must have Tenant Admin permissions in order to create hardware protocols

1. Search for the desired entity by name
   
2. Go to the Protocol Groups tab
   
3. Select the +Protocol Group button
   

Creating the Protocol

1. Enter a name for the protocol
   
1. Naming the protocol something that indicates the intended enrollees it will be assigned to and/or type of hardware are helpful (Ex - "Low Risk - ShadoWatch")
2. Select the type which indicates what type of hardware the protocol is for
   
1. ShadoWatch
   
2. ShadowDevice
   
3. ShadowPhone
3. Active - defaults to yes
   
4. Begin adding your protocol steps by selecting the +Protocol button

Protocol steps should be created for each alarm type

1. Fill in the following fields:
   
1. Alarm Type - designates which alarm you want to set this protocol step for.  
2. Grace Period - allows you to designate a buffer period so an alarm is not triggered instantly. If the alarm is resolved before the grace period ends, the alarm is ignored. 
   
3. Active - defaults to active. To make a protocol inactive disable this field. 
   
4. Auto-Resolve - defaults to being enabled. Allows for automatic alarm clearing when the issue that triggered the alarm is resolved. If this features is disabled, all alarms will require to manual resolution by a user.
   

1. Select the +Step button to enter protocol steps when an alarm is triggered. Your options are:
   
1. Send message to device - send message to the hardware, viewable on the watch screen for the enrollee
   
2. Send email - send an email to any user, contact, tenant admin, or email address
   
3. Send SMS - send a text to  to any user, contact, tenant admin, or email address
4. Reboot device - will automatically initiate a reboot on the hardware
   
5. Place call - places an automated call to the user using Shadowtrack's IVR system when an alarm is triggered
   
6. Place call with delivery confirmation - places an automated call to the user using Shadowtrack's IVR system when an alarm is triggered. The user is required to acknowledge receipt of the notification. 
   
7. Send Silent Location Request - silent location sent to the enrollee's phone via the EnrolleeApp when a Device Comm Timeout occurs. These requests can be set to re-cur every 10 or more minutes, are send out only once. This step is specific to Device Comm Timeout only.
2. You can repeat the same process to enter protocol steps when an alarm clears
3. Select the action Type. Your options are:
   
1. Automated - this is the default type. The action will be automated if this is enabled.
   
2. Manual - the action must be completed manually by a user
   
1. Select Save
   

1. After adding a protocol step for each alarm, select save to create the protocol