Settings Tab
Entity Platform Access Types
The Platform Access Type setting allows administrators to control whether an entity can access the Community version, the Institutional version, or Both. This configuration impacts the user interface, features, and permissions available to the ...
Disable Critical Call Reminders
Disabling Critical Call Reminders Critical Call Reminders are enabled to prompt the enrollee to respond to an alert that was sent to the EnrolleeApp. To disable Critical Call Reminders, settings will have to be changed within the Entity Profile. How ...
Login/Alert Reminders
Overview: Login and Alert Reminders provide enrollees with a specific amount of time to respond to alerts and log into the EnrolleeApp after receiving their credentials. Important Notes: The Response Time applies to all alert types sent to enrollees ...
Critical Call Reminders
Overview: Critical Call Reminders are calls placed to enrollees to prompt them to respond to an alert they received on the EnrolleeApp. These reminders are particularly useful for ensuring enrollees adhere to time-sensitive alerts, such as curfew ...
Adding a Support Email Within the EnrolleeApp
Support Email Overview This feature allows Tenant Admins to change the support email address listed in the EnrolleeApp under Support. Otherwise, the email address defaults to Shadowtrack's support email address, support@shadowtrack.com. Entering a ...
How to Upload Your Entity's Logo in ShadowtrackONE
Introduction To customize the ShadowtrackONE platform, you can upload a logo for your entity that will replace the default Shadowtrack logo and be displayed in the top left corner of the platform at all times. How to Upload a Logo for Your Entity ...