Reviewing Interview Compliance and Exceptions
Understanding Interview Compliance and Exceptions
The enrollee must complete the interview session in the alloted time designated on the schedule to remain compliant. If the enrollee responds to any of the interviews questions with a yes, a follow up question will be asked that requires them to report additional information to their assigned user. This is considered an interview exception. Interview exception reports are available so that users can review and document this newly obtained information.
The results of the interview sessions are recorded and can be reviewed in the following places in the application:
- The interview call is noted on the enrollee profile via the compliance
- The interview exceptions are recorded on the assigned user's profile via the
- A report is available on the reports>interview exceptions tab tab that lists all interview exceptions
Incomplete Interviews will be listed in RED within the enrollees Compliance Tab.
Reviewing Interview Exceptions for All Enrollees on a User's Caseload
- Go to the user's profile by searching for them in the main search field
- Select the Exceptions tab
- You will see two sub tabs here
- Not Reviewed - New exceptions you have not reviewed
- Reviewed - Reviewed exceptions
- To review your exceptions, select the review icon
- This will open a dialogue box that allows you to
- Translate the message, especially helpful with non english speakers
- Append your own notes
- Select Add, the exception will move over to the reviewed tab
Reviewing Interview Exceptions for One Enrollee
- Go to the enrollee profile>Compliance tab
- Here you will find the interview call along with the call details including
- number of exception responses
- total number of questions/total answered
- compliance result indicating of the enrollee passed verification or missed the interview
- disposition which details the call result
- the location result indicating where the enrollee was when the interview was completed
- select the location pin icon to view the location on a map
- Double click the call to review the exception
- You can add your notes here and view the exception results along with all of the other call details
Reviewing the Interview Exception Report
- Go to the reports tab located on the main navigational menu
- Select the interview exceptions tab
- You can view, search, and export all enrollees you have access to here
For weekly and biweekly interview schedules, only the most recently missed interview can be made up and completed.
Related Articles
Interview (Self Report)
What is the Interview (Self Report) Service The "Interview" service allows enrollees to check in periodically using either a landline phone or the EnrolleeApp to report new information to their officer. During the interview, the enrollee is asked a ...Compliance/Violation Email Configuration
Compliance Report Configuration The ShadowtrackONE platform allows users to configure emailed compliance reports for their enrollees as well as other users' caseloads. Within the User's profile, select "Settings" and select "Receive Email ...Self-Report
If assigned an Interview or "check-in" by your Officer, you will be requested to complete scheduled Self-Reports. The interview (check-ins) indicate when you are required to check in for the automated interview. Select the Self-Report button on the ...Interview Exceptions Report
Accessing the Interview Exceptions Report To view and manage the Interview Exceptions Report, follow these steps: Navigate to the Reports Section: From the left navigational menu, click on the Reports tab. Select the Interview Exceptions Tab: Within ...Understanding & Exporting an Enrollee's Compliance Report
Understanding & Exporting an Enrollee's Compliance Report The compliance report does not include GPS hardware alarms or GPS location data. The compliance report includes any and all activity related to the EnrolleeApp and landline services, ...