Create a New User Profile

Create a New User Profile

To add a new user to the application:
  1. Search for the desired entity you would like to associate the user with from the main search field
  2. On the user profile, select the Users tab
  3. Next, select the +User button
  4. Enter the following information for the new user:
    1. First and Last name
    2. Email address
    3. Username
      1. This will be auto-filled for you with the email address you entered
    4. Phone Number
    5. User Role
      1. To view the details and permissions of each user role, please refer to the article here
    6. Language
    7. Time Zone
    8. New Password/Confirm Password
  5. Select Save. The user will need both their username and password to access the application. 
Notes
Users who have not logged into the ShadowtrackONE platform for more than 3 months will be automatically made inactive. To reactivate a user account, go to the user's profile. Under the "Profile" tab and select "Edit". In the "Account Settings" section select "Yes" for "Active". 
Info
After creating a new user profile, the user will be able to login with the username and password assigned. Login information is NOT case sensitive. 
Info
You will notice several new sub tabs after creating a new user. Please refer to the User Profile section of knowledge base for details on each sub tab. Users can also be installers.
Notes
Adding a phone number is optional, however it will need to be added into the field in order for the user to set up text notifications for alarms. 
   
 

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