Resetting a User's Password

Resetting a User's Password

Overview

If you need to reset a user's password or require them to change their password upon their next login, follow the steps outlined below.

Step-by-Step Guide to Reset a User’s Password

  1. Search for the User:

    • Locate the user by searching for their name or username in the platform's search bar.

  2. Go to the User's Profile Tab:

    • Once you've found the intended user, click on their profile to access their details.

  3. Navigate to Login Information:

    • Within the profile, go to the Login Information section.

  4. Change the Password:

    • Click the button labeled "Change Password".
    • A pop-up window will appear. You’ll need to enter the New Password and then Confirm it by typing it again.
    • Once the new password has been entered correctly, click Save.

Step-by-Step Guide to Require a User to Change Their Password on the Next Login

  1. Edit the User's Profile:

    • While in the user’s profile, click the Edit button.

  2. Select 'Change Password Next Login':

    • Locate and select the checkbox titled "Change Password Next Login". This action ensures that the user will be prompted to change their password the next time they log in.

  3. Save the Changes:

    • After making your selection, click Save
       to apply the changes.
Info
Login username and password are NOT case sensitive.

Summary

To reset a user's password, you can easily access their profile, update the password, and save the changes. If you prefer that the user sets their own password on their next login, simply check the "Change Password Next Login" option and save.


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