Receiving Notifications

Receiving Notifications

When Do I Receive Notifications

You may receive a notification at any time. You may receive notifications for the following reasons:
  1. Reminder for an upcoming appointment
  2. Reminder for an upcoming interview
  3. Your officer may choose to send you a notification at their discretion
  4. Any time you log out of the app. The notification will direct you to log back in
  5. Any time you miss a curfew or facial alert, this will be followed up by a text and call notification so that you respond immediately

How Will I Receive These Notifications

All TTS notifications will come from the Shadowtrack toll free number 1 866 283 5113. All text notifications will come from Shadowtrack's SMS phone number 1 888 611 7830

You may receive notifications in one of the following methods:
  1. Mobile phone with the Enrollee App Installed
    1. Text
    2. Push Notification in the App
    3. Email
    4. TTS (An automated voice message that plays when you answer the phone)
  2. Mobile Phone without the EnrolleeApp Installed
    1. Text
    2. Email
    3. TTS (An automated voice message that plays when you answer the phone)
  3. Landline
    1. TTS (An automated voice message that plays when you answer the phone)
If you are not receiving text messages from Shadowtrack, your cellular carrier may be blocking those messages. Please text the word START to 1 888 611 7830.

How do I View New Notifications on the EnrolleeApp

If your officer decides to send you a push notification through the EnrolleeApp, you will experience the following:
  1. You will hear a ringing noise on your mobile phone
  2. You will see the notification displayed on the main notifications doc of your mobile device
  3. You will also see an alert displayed in the EnrolleeApp
  4. You can either tap on the alert or open the app and tap the bell icon
  5. The bell icon on the app displays all current (unread) and previous (read) notifications
. 


    • Related Articles

    • Managing SIM Activation and Deactivation Notifications

      Receiving Activation/Deactivation Emails Only TenantAdmins will receive sim activation and deactivation email notifications. The TenantAdmin Role Definition: The TenantAdmin role is assigned to users who need full access to the platform's ...

    • Receiving and Completing a Facial Verification Alert

      How to Complete a Facial Verification Alert Your officer may require you to perform Facial Verification alerts. When you receive the notification to complete the Facial Verification, follow the steps below. Receiving the Alert Notification: You will ...

    • Sending Individual and Mass Notifications

      Accessing the Notification Service Notifications can be sent from one of five places in the application: The Enrollees tab on the main navigational menu Both the "Assigned to me" and "Active" tabs allow you to send mass notifications From the ...

    • Failed Officer Check-In Notifications

      Failed Officer Check-In Notifications To ensure a supervisor(s) is notified when an officer fails to check in, the recipient contact information must be entered at the entity level. To set this up: Go to the entity profile you would like to set this ...

    • ShadowCal

      What is ShadowCal? ShadowCal is a solution that allow users to create appointments for their enrollees. The enrollee receives a push notification both when the appointment is created, as well as 24 hours before. Users are able to view enrollee ...