Manually Resolve Alarms

Manually Resolve Alarms

Alarms can be resolved in one of two ways: Auto-Resolve or Manually Resolve. 

How to Manually Resolve an Alarm from the Dashboard

TenantAdmins as well as users can manually resolve alarms. To do so, follow the steps below.
  1. Go to the "Alarms" Dashboard within the Navigational Menu under the "Devices" tab
  2. Locate the alarm you wish to resolve from the list of Active or Pending Alarms
  3. Select the "Resolve" button at the far right of the row next to the timeline icon. A window will appear to enter a note, then select "Resolve".
  4. This alarm has now moved into the "Resolved Alarms" tab and details can be viewed here.

Alarm Locations

Alarms can be viewed and resolved from various locations within the ShadowtrackONE platform.
  1. Enrollee Homepage-
    1. Alarms displayed on the Enrollee Homepage are indicated with a red icon for easy visibility. These three icons represent "Band Closed", "Connectivity" and "Zone Violations". By double clicking on the row, or clicking the enrollee's name, you can access the enrollee profile page. Under the "History" tab, navigate to the "Alarms" sub-tab and you will see an option to resolve the alarm from here as well. 
  2. Enrollee Profile Page-
    1. "History" tab > "Alarms" sub-tab
  3. Alarms Dashboard-
    1. Found within the Navigational Menu under "Devices" tab
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To Enable or Disable Auto-Resolve for alarms view the article here.
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All alarms in the "Cleared" status will move to the "Resolved" tab 24 hours after the cleared event.

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