Enabling/Disabling Auto Resolve for Alarms

Enabling/Disabling Auto Resolve for Alarms

What is the Auto Resolve Feature for Alarms

Alarms can be set up to auto clear. This means that if an Alarm occurs and a subsequent event occurs to clear the Alarm, the Alarm will automatically move into a cleared status. Example: A Low Battery Alarm occurs. The Enrollee charges the device. This charging event will clear the Low Battery Alarm. The Alarm will automatically reflect a "Resolved" Alarm status when it is cleared and will be moved over to the Resolved Alarms tab.

This is ideal for an Agency that does not work with a call center or that does not want to manually clear all Alarms. If the auto clear feature is disabled, a User will need to manually clear all Alarms for the Alarms to be marked as resolved.

Enabling/Disabling the Auto Resolve Setting

  1. Go to the entity profile
  2. Navigate to the Protocols Groups tab for the Entity
  3. Select the Protocol in the list to be modified
  4. Select the alarm you would like to modify the auto resolve setting for here
  5. Disable or enable the field accordingly
  6. Select Save at the bottom of this page to save your changes
Info
Alarms that are in "Cleared" status will automatically move to the "Resolved" tab 24 hours after the clear occurs.
  




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