ShadowAlertness: Downloading & Logging into the App

ShadowAlertness: Downloading & Logging into the App


ShadowAlertness is a solution that provides improved accuracy when officers are supervising inmates while receiving hospital treatment. Upon the officer logging in, a prompt will pop up allowing the officer to select the hospital name, floor and room number that they will be supervising the inmate in. If the information isn't listed in the dropdown selection, the officer may choose "Other" and manually enter the relevant information. 

Downloading the APP

  1. Go to the app/play store and search for the EnrolleeApp.
  2. Download the EnrolleeAPP on the device that the Officer will use during their shift.
Notes
ShadowAlertness is only accessible through iOS.
Info
Link to download EnrolleeApp can be directly accessed below:  
Notes
To begin checking in, the Officer must log into the app with their login credentials (ID and Password).

Locating the Officer's ID and Password

  1. The Officer's ID is directly under the Officer's name at the top of their profile.
  2. The Password is located on the "History" > "Enrollment" tabs on the Officer's profile.
  3. A text of the credentials will be sent to the phone number listed. 

Log into the EnrolleeAPP

  1. Enter the numeric ID and password on the login screen.
  2. You will then select the hospital, floor and room number. If the hospital information is not listed, selecting "Other" will allow the officer to manually enter in the required information. This is for Hospital Name, Floor and Room number.
  3. You will be prompted to take a facial photo of the inmate you are supervising.
  4. Upon logging in, you will see the "Check-In" button.
  5. After logging in, the officer can change hospital information by selecting the three dots at the top right of the check-in screen. This is useful in the event that the inmate changes rooms, floors, or even hospitals. All information is recorded within ShadowtrackONE.
 
    


    • Related Articles

    • ShadowAlertness Check-In Requirements

      Check-In Requirements: Correctional officers must check in every 30 minutes using the app to confirm they are safe and alert during their shifts. If the officer fails to check in, one or more supervisors will be notified. The 30-minute window for the ...

    • Failed Officer Check-In Notifications

      Failed Officer Check-In Notifications To ensure a supervisor(s) is notified when an officer fails to check in, the recipient contact information must be entered at the entity level. To set this up: Go to the entity profile you would like to set this ...

    • Enabling ShadowAlertness for an Officer

      The ShadowAlertness service allows Corrections Officers to check in while escorting inmates for overnight hospital stays. This service provides an essential tool to ensure Officer safety and alertness while on shift outside of the correctional ...

    • ShadowAlertness Dashboard

      The ShadowAlertness Dashboard is used to display information that pertains to officer check-in's while on inmate transport. Hospital information, officer locations, and other data can be viewed from this dashboard using the Dashboard Metrics. ...

    • Setting up Notifications and Hospitals for ShadowAlertness

      ShadowAlertness is a solution that provides improved accuracy in monitoring officer locations when within hospitals. When configuring ShadowAlertness for your entity, both "Notifications" and "Hospitals" will need to be configured. "Notifications" ...