Setting up Notifications and Hospitals for ShadowAlertness

Setting up Notifications and Hospitals for ShadowAlertness

ShadowAlertness is a solution that provides improved accuracy in monitoring officer locations when within hospitals. When configuring ShadowAlertness for your entity, both "Notifications" and "Hospitals" will need to be configured. "Notifications" allows for the entity to set up an escalation of automated emails , SMS messages and TTS calls in the event that an officer does not check-in during their shift while supervising inmates. "Hospitals" allows for the entity to enter hospital names, floors and room numbers, allowing the officer to select the necessary information when logging in to ShadowAlertness.

Check-In Notifications

In the event that an officer does not check-in within the appropriated time, a series of automated notifications can be configured to make the listed supervisors aware of the failed check-in. The entity can enter up to 5 levels of recipients, each being notified of the failed check-in at increasing intervals of time. To read more about how level recipients receive these notifications, and the time frames associated with each level, read the article here.
  1. Within the entity profile page, select "Settings" > "Service Settings" > "ShadowAlertness"
  2. Select the "Notifications" tab
  3. Select "+Recipient" for Level 1
    1. Enter the name, email, SMS number and TTS number for the Level 1 supervisor.
    2. In the event that an officer fails to check-in, the Level 1 supervisor is notified first. 
  4. Select "+Recipient" for Level 2
    1. Enter the name, email, SMS number and TTS number for the Level 2 supervisor. 
    2. In the event that the officer still has not checked in after the Level 1 supervisor received notification, the Level 2 supervisor is notified and so on. 
  5. Continue to create recipient levels until all 5 have been set up. 
  6. The escalation will continue until either the officer checks in, or level 5 has been notified. 
  7. Once the officer checks in, the cycle will begin back at Level 1. 

Transportation Notifications

In the event that an officer on transport has not ended their route by the specified time, a notification is sent out to configured recipients. The entity can create unlimited recipients for Transportation Notifications, and there are no levels of escalation. All recipients will be notified simultaneously. 
  1. Within the entity profile page, select "Settings" > "Service Settings" > "ShadowAlertness"
  2. Select the "Transportation Notifications" tab
    1. Select "Edit" and configure a notification time (This is the time notifications will go out for any officers that are still on transportation)
    2. Select "Save"
  3. Select "+Recipient"
    1. Enter the recipient's name, email, and SMS phone number (TTS is not currently available)
    2. Select "Save" 
    3. To view any changes made to a notification recipient, click the book icon to reveal the audit logs
    4. To remove a notification recipient, select the trash can icon
If an officer on Transportation needs to switch to Overnight Hospital Stay, this can be done by selecting the three dots at the top right of the EnrolleeApp homescreen. The officer will be prompted to input the hospital information. A new inmate image is not required as the system will reuse the original inmate photo. 
Alert
If an officer is on Transportation with multiple inmates, the officer cannot switch to Overnight Hospital Stay. 

Hospital 

Hospital information will have to be configured in order for the officer to select the Hospital, Floor Number and Room Number within the app to login. If the officer does not find hospital, floor or room numbers from the selection, "Other" can be selected and the information can be entered manually by the officer within the app.
  1. Select the "Hospitals" tab
  2. "Edit"
  3. "Hospital Info Required" - "Yes" - the officer is required to input the hospital name, floor and room number upon logging in. "No" would not require this information to login.
  4. "Inmate Image Required" - "Yes" - the officer will be required to take a facial photo of the inmate they are supervising. "No" would not require this image to login. The inmate's image will be shown when viewing the officer's profile within the "Check-Ins" > "Logs". These images will be automatically deleted after 30 days. 
  5. "+Hospital" - Add the name of the hospital
  6. "+Floor" - Add the floor name or floor number
  7. "Search" - Populates a search bar to type in the floor name
  8. "Apply Filter" - Allows you to filter for the name entered into the search bar
  9. "Reset" - Allows you to clear the name entered in the search bar and repopulate all of the floors within the list
  10. "+Room" - Add the room number
  11. "Search" - Populates a search bar to typr in the room number
  12. "Apply Filter" - Allows you to filter for the room number entered into the search bar
  13. "Reset" - Allows you to clear the number entered in the search bar and repopulate all of the rooms within the list

Notes
By selecting the trash can icon, entries can be deleted in each column. 
By selecting the paper icon in the Hospital list, all information pertaining to that hospital will be copied, and can be sent to one or more entities by choosing from the dropdown menu.

Info
Automatic sorting has been implemented to sort floor names in alphabetical order. 

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