ShadowLocate | Location Request

ShadowLocate | Location Request

Location Request

ShadowLocate allows users to verify the enrollee’s location on a random or on-demand basis. ShadowLocate offers the following capabilities:
  1. Standalone or Paired Use: Can be used as a standalone solution to locate the enrollee silently or paired with ShadowVoice (Voice Verification) and ShadowFace (Facial Recognition) to simultaneously verify the enrollee’s location and identity.
  2. Compatibility with Other ShadowSolutions: For example, works with ShadowView and ShadowChat to verify the enrollee’s location during video and chat calls.
  3. Location Record: A record of the location is saved to the enrollee’s profile and viewable via a map.
  4. Location Request: A location request can be sent to the phone and retrieve a location even if the app is completely closed and the phone is on the lock screen.
Info
Important: The location option is not available until the enrollee has logged into the mobile app.
Info
Please note: iOS silent push notifications are limited to 2-3 per hour. Exceeding this limit may result in Apple not delivering the notifications.
Info
According to Apple's documentation, silent notifications can only wake up applications that are suspended in the background by the operating system. However, if the app has been manually terminated by the user, a silent push notification cannot restart it.
To request an on-demand location for an enrollee, follow these steps:
  1. Select the Globe icon located:
    1. On the main Enrollees tab next to the enrollee's name.
    2. Within the universal search bar next to each enrollee's name.
    3. At the top of the enrollee's profile.
  2. Select the Location Request tile.
  3. Choose the desired Location Type:
    1. Location Only: A silent location request that does not confirm the enrollee is with the phone.
    2. Location with Voice: Prompts the enrollee to complete a Voice Verification while their location is obtained, confirming they are with the phone.
    3. Location with Facial: Prompts the enrollee to complete Facial Recognition while their location is obtained, confirming they are with the phone.
  4. Specify the Date/Time (default is two minutes in the future).
  5. Select Save.
Info
The Date/Time is defaulted to the enrollee's time zone.

Initiating a Location Request via the Enrollee's Profile

  1. Select the Request button at the top right of the enrollee's profile.
  2. Select Location.
  3. Specify the Date/Time (default is two minutes in the future).
  4. Select Save.
Info
The Date/Time is defaulted to the enrollee's time zone.

Viewing the Result of a Location Request
You can view the result of a location request for an enrollee in two ways via their profile:
  1. On the History > Locations tab.
  2. On the History > Compliance tab.
Notes
If an Unscheduled Location Request expires, but the location is retrieved after the expiration, the call will be marked as delayed, and a Note will be created reflecting this. This can be found within the enrollee's Compliance Tab.
Notes
Note: Shadowtrack will not post the location for a permission-denied alert when receiving a 0,0 Latitude and Longitude.


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