How does sobriety monitoring work?

1. The BACtrack device is paired with the EnrolleeAPP using Bluetooth. Sobriety is a schedule of 24 hours, seven days a week, with no exceptions. You will get random alerts to complete a sobriety test. The alert is timed and should be completed accordingly.
   

Can I get a copy of my compliance activity?

1. Compliance reports are only visible to the supervising agent, court, or attorney overseeing your monitoring. Due to the program's integrity, active Enrollees are not given compliance reports.
   

What type of phone services are allowed with the EnrolleeAPP?

1. A cell phone that can download mobile apps is required to use our mobile app service. It does not matter which cell phone carrier they have. There is no charge to download the EnrolleeAPP. A landline with basic touch-tone service and call waiting can be used if no cell service is available. This must be approved by the supervising agent, court, or attorney.
   

What do I need to enroll?

1. To download the EnrolleeAPP, you must have a smartphone with a proper operating system. Android users must have version 7 or higher, and iPhone users must have iOS version 12 or higher.
   

Will I get calls while I am sleeping?

1. Yes, calls can be received anytime during your scheduled home incarceration curfew. Please be sure you have access to the phone on file at all times with the EnrolleeAPP running in the background.
   

1. If an alert or call is missed or there is an issue with the call, we recommend selecting the Voice Verification button in the EnrolleeAPP or calling back into the system as soon as possible. You should also keep an accurate record to be presented to the court or supervising agent if questioned about specific calls. 
   

Can I move or travel while on the program?

1. This request is for your supervising agent, the court, or your attorney to approve.
   

What do I do if I have a medical emergency while on the program?

1. If, for any reason, you have a medical emergency while on the program, please do not wait for a response. Keep documentation showing you were at the hospital if your supervising agent, the court, or the attorney has questions about your activity.
   

Am I required to always allow the EnrolleeAPP access to my location?

1. You are required to have location services enabled to Always when using the EnrolleeAPP. If you ever disable location settings or change the location settings to another other than Always, you will be considered non-compliant, and a notification will be sent to your supervising agent, the court, or your attorney. 
   

To remain compliant with monitoring, You need to ensure location settings on your mobile device are correct by following these steps.

IOS

• Go to Settings > Privacy > Location Services
• Make sure that Location Services is on.
• Scroll down to find the EnrolleeAPP.
• Tap the app and select Always.

Android

1. Launch Settings and select Location
2. Tap on App Permissions
3. Tap on Maps
4. Tap on Allow All the Time

LG Phone

1. From a home screen, tap Apps. (located in the lower right).
2. From the Apps tab, tap Settings.
3. Tap Location
4. Tap the Location switch (located in the upper right) to enable or disable
5. From the Location consent screen, tap Agree
6. From the Google Location consent screen, tap Agree.

Why am I asked to enable my Bluetooth as well as Motion and Fitness?

1. Motion and Fitness and Bluetooth are used to increase location accuracy and other security measures related to motion. If these settings are not enabled, the EnrolleeApp will continue to prompt you to modify these settings every time the app is opened. Below are steps for enabling these settings.
   

When you click on the prompt within the EnrolleeApp, you will be taken to the correct location within the phone's settings.

Motion & Fitness

1. Open the Settings App:
   • Tap on the Settings icon on your home screen.
2. Scroll and Select EnrolleeApp:
   • Select Motion & Fitness to enable it.

If Motion and Fitness does not appear under the EnrolleeApp settings please ensure your Fitness Tracking is enabled.

"Fitness Tracking" is listed on your phone. 

1. Please go to your phone's Settings 
   
2. Privacy and Security 
   
3. Scroll to select Motion & Fitness
   
4. You will see the option to enable "Fitness Tracking."
   
5. Once this is enabled, you can Allow Motion & Fitness under the EnrolleeApp.
   

Bluetooth

1. Open the Settings App:
   • Tap on the Settings icon on your home screen.
2. Scroll and Select EnrolleeApp:
   • Select Bluetooth to enable it.

What are my curfew schedule requirements?

1. Home incarceration means you must be at home during your curfew scheduled hours set by your supervising agent, court, or attorney. 
   

How do I change my schedule as an individual enrollee?

1. All schedule change requests must be completed 24 hours in advance through our "Schedule change request" form.
2. For your convenience, we have included the form link below.  As well as the form can be found on our website under Who We Help > Enrollees > Already Enrolled Forms button.
   
1. Schedule change request form: Schedule Change Request
   

A rush fee will be applied for any Schedule Change Request that requires immediate attention. 

Can I go to the gym, walk my dog, or do other errands while on the program?