Facial Only (Hearing Impaired)
Facial Only Setting for Profiles in the Platform
To bypass voice verification-related services please enable the Facial Only service setting for the enrollee. Only when this is enabled will facial recognition be executed.
Enabling Facial Only in the Application
If an Enrollee is hearing impaired, has trouble with their device's microphone, or facial verification is user preferred, selecting Yes will require all verifications to be Facial Verifications. Voice Verifications will not be utilized.
- To enable Facial Only, navigate to the Enrollee's profile > Services tab > Settings tab.
- Select the Facial Only service shown towards the bottom right of the page.
- Once selected, ensure you click save at the top right of the page.
Identifying a Facial Only Enrollee
The Enrollee ID number will appear purple for Facial Only Enrollees.
An automated note will be created via the notes tab indicating Facial Only was enabled.
Voice verification alerts cannot be placed when the Facial Only setting is set to yes.
If a Voice Verification schedule is created and Facial Only is selected after the schedule was created, the verification type will automatically update to Facial Verification.
If the enrollee selects the Voice Verification button to initiate an alert, and the Voice Verification is set to no, the enrollee cannot initiate a voice verification call.
If the enrollee has logged out of the EnrolleeApp the device token is removed. If any scheduled Facial Verification calls are sent with no device token, they calls will be marked as "Non-Compliant Failed to Log In".
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