Facial Only (Hearing Impaired)

Facial Only (Hearing Impaired)

Facial Only Setting for Profiles in the Platform

To bypass voice verification-related services please enable the Facial Only service setting for the enrollee. Only when this is enabled will facial recognition be executed.

Enabling Facial Only in the Application

If an Enrollee is hearing impaired, has trouble with their device's microphone, or facial verification is user preferred, selecting Yes will require all verifications to be Facial Verifications. Voice Verifications will not be utilized. 
  1. To enable Facial Only, navigate to the Enrollee's profile > Services tab > Settings tab.
  2. Select the Facial Only service shown towards the bottom right of the page.
  3. Once selected, ensure you click save at the top right of the page.

Identifying a Facial Only Enrollee

The Enrollee ID number will appear purple for Facial Only Enrollees.
An automated note will be created via the notes tab, indicating Facial Only was enabled. 
Warning
Voice verification alerts cannot be placed when the Facial Only setting is set to yes. 
Alert
If a Voice Verification schedule is created and Facial Only is selected after the schedule was created, the verification type will automatically update to Facial Verification.
AlertIf the enrollee selects the Voice Verification button to initiate an alert, and the Voice Verification is set to no, the enrollee cannot initiate a voice verification call.
Info
If the enrollee has logged out of the EnrolleeApp the device token is removed. If any scheduled Facial Verification calls are sent with no device token, they calls will be marked as "Non-Compliant Failed to Log In".

Notes
If an enrollee is experiencing the front-facing camera freezing when trying to complete a facial verification, have the enrollee check for the following in their phone's settings:

Steps to Change Display Zoom Mode:

  1. Open Settings on your iPhone.
  2. Scroll down and tap Display & Brightness.
  3. Tap Display Zoom
  4. Check the mode selected.
  5. If “Larger Text” is selected, change to “Default” mode.

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