Completing Your Interview on a Landline or Non Smart Phone

Completing Your Interview on a Landline or Non Smart Phone

Things to be Aware of When Completing an Interview

The interview service allows you to check in periodically to report any new information to your officer. Be mindful of the following when completing your interviews:
  1. You will not be allowed to complete your interview if you are attempting to do so outside of the interview start date/time. You will be hear a message stating "You have no interviews to complete at this time." Please check with your officer if you are unsure of your interview start date/time. 
  2. You can complete a missed interview, however, it will only be available for up to 26 days. After the 26 day period has passed the interview is considered "Incomplete". Your assigned officer will be notified. 

Completing Your Interview

To complete your interview:
  1. Call the system phone number by dialing 847-986-8635
    1. If you happen to call into the system using a phone number other than what is on file, you will be prompted to enter your enrollee ID number. Please contact your officer for your ID number. 
      1. If you are a calling from an unauthorized number you will be required to input your Enrollee ID and Enrollee Password.
    2. If you have not enrolled your voice and this is your first interview, you will be prompted to enroll your voice before you can complete your interview. Please complete the voice enrollment and then call into the system a second time to complete the interview. 
  2. You may be required to complete voice recognition to verify your identity before completing your interview. Follow the prompts and respond accordingly to do so.
  3. After completing verification, you will begin to hear the interview questions
    1. Respond to the questions with a Yes or No response or by pressing a key on your phone as directed
    2. If you are prompted to respond with an additional response to one of the questions you answered, please be sure to do so
  4. Once you have completed your interview you will hear a confirmation message stating your interview is complete!
        

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