Unassigning/Deactivating the ShadoWatch Hardware

UnAssign Hardware From the Enrollee

1. Search for the desired enrollee by name form the universal search
2. Once on the enrollee profile, select the Hardware>Device tab
   
3. Select the Actions button>Unassign Device
   
4. Next, you will be prompted to select an Unassign Option
   
1. Return to inventory - this watch will be returned to your available inventory and can be assigned to another enrollee
   
2. Out of Service - this watch will be moved ot your out of service inventory. You will not be able to assign it to an enrollee. 
   
1. Select an Out of Service Reason and enter detailed notes
   
5. Select Save. The Device Communication section is now blank, the hardware has been unassigned

The device will automatically become inactive as soon as it is un assigned from the enrollee

  

Out of Service 

• Related Articles

• ShadoWatch Installation: A Step-by-Step Guide

  Please ensure you have all the necessary items listed below before beginning the installation process. Proper installation is crucial for the optimal performance and comfort of the ShadoWatch. Items Needed for Installation Before starting, ensure you ...

• Unassigning/Deactivating the ShadowDevice

  UnAssign Hardware From the Enrollee Search for the desired enrollee by name form the universal search Once on the enrollee profile, select the Hardware>Device tab Select the Actions button>Unassign Device Next, you will be prompted to select an ...

• Assigning/Activating the ShadoWatch Hardware

  Assign Hardware to an Enrollee On the enrollee profile, select the Services>Device tab Select the Actions button>Assign Device Next, search by the Hardware ID number of the device you would like to assign to the enrollee, double click to assign The ...

• ShadoWatch Device Communication Details

  Within the enrollee profile there is a tab titled "Hardware". When hardware is assigned to an enrollee you can view the device communication information from here. ShadoWatch Device Communication Information Navigate to the "Hardware" tab within the ...

• New Enrollment - ShadoWatch

  Creating the Enrollee Profile To create a new enrollee profile: Go to the Enrollees tab from the main navigational menu Next select the +Enrollee button Enrollee Info The 4 step enrollment wizard will open, complete the following steps: Enrollee Info ...