ShadoWatch Device Communication Details

ShadoWatch Device Communication Details

Within the enrollee profile there is a tab titled "Hardware". When hardware is assigned to an enrollee you can view the device communication information from here. 

ShadoWatch Device Communication Information

  1. Navigate to the "Hardware" tab within the enrollee's profile. 
  2. Select "Device" to see the following information displayed
    1. Device ID - this displays the specific IMEI number assigned to the device
    2. Firmware Version - this displays the version of firmware installed on the device
    3. Activated On - this displays the date/time of the device's activation
    4. Last Location - this displays the date/time the last location was obtained
    5. Last Communication - this displays the date/time the device last communicated with the server
    6. Battery Charging - this displays the battery percentage of the device
    7. Actions - these actions are device specific
      1. Unassign - Unassign hardware from the enrollee
      2. Send Message - Configure a message that will display on the watch face for the enrollee to view
      3. Request Location - Sends a silent location request to the device
    8. Settings - 
      1. Device ID - this displays the specific IMEI number assigned to the device 
      2. Location Frequency - select from this dropdown how often you want the device to obtain locations 
      3. SOS - an SOS phone number can be entered here for ShadoWatch. Read here to understand more about the watch screens and SOS feature. 

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