Usage Dashboard

Usage Dashboard

The Usage Dashboard displays data and metrics for several solutions within the ShadowtrackONE platform. Data relative to each solution can be viewed by clicking on the tile and the metric data will list below. 

Usage Dashboard

The Usage Dashboard presents usage data across the user's entity and sub-entities, offering insights into metrics and trends that highlight how each solution is utilized. 
  1. Simply select a tile by clicking on it.
  2. Bar graphs will display below, broken down by entities and sub-entities.
  3. Color legends are provided for each graph, labeling the breakdown.
    1. Click on the legend to hide or display different data.
  4. Selecting a bar graph will display the underlying data.
    1. Data for all entities you have access to will be displayed.
    2. Use the filters to view specific entities, enrollee's, etc.
    3. Assigned User is displayed in all metrics
  5. Use the Entity dropdown menu to filter between specific entities

Usage Metrics

The following metric tiles are displayed and can be opened to show underlying data:
  1. ShadowVisit - Shows the number of Office Visit check-ins and the number of intake forms submitted during the configured time frame 
  2. ShadowTest - Shows the number of enrollees on both Inbound and Outbound Drug Testing 
  3. ShadowCal - Shows the number of Created and Scheduled calendar appointments
  4. ShadowNotice - Shows the number of SMS/Push/Call notifications, as well as the number of Mass Notifications sent
  5. ShadowLocate - Shows the number of Scheduled Location Requests 
  6. ShadowVmail - Shows the number of voicemails sent both by officers and enrollees
  7. ShadowSchedule - Shows the number of Curfew Outbound, Curfew Inbound, and Interview Schedules
  8. ShadowFace - Shows the number of Scheduled Facial Recognition calls
  9. ShadowVoice - Shows the number of Scheduled Voice Verification calls
  10. ShadowMeet - Shows the number of completed ShadowMeet calls
  11. ShadowMessage - Shows the number of messages sent by both officers and enrollees
  12. ShadowResource - Shows the number of resources clicked within the EnrolleeApp
  13. ShadowBriety - Shows the number of Scheduled Sobriety calls
  14. ShadowIncentive - Shows the number of incentives sent through the EnrolleeApp
  15. ShadowScan - Shows the number of scanned documents sent by enrollees
  16. ShadowNotes - Shows the number of Notes created
  17. ShadowPersistent - Shows the number of Persistent Locations performed both with and without Facial 
  18. ShadowCredentials - Shows the number of enrollees who used the "Need Credentials?" button on the EnrolleeApp login screen
  19. Active - Shows the number of active enrollees, inmates, correctional officers, and victim profiles
  20. Phone Types - Shows the number of enrollee profiles based on phone type
  21. Enrollees - Shows the number of Logged-In and Not Logged-In enrollees with EnrolleeApp as their listed phone type, app version and OS version
  22. ShadowAlertness Logins - Shows the number of Correctional Officer logins using the ShadowAlertness solution for inmate hospital stays
Info
The Usage Dashboard is only visible to user roles with TenantAdmin access.
Info
Dashboards are enabled by SysAdmins only. If your entity would like access to these Dashboard please reach out to support@shadowtrack.com
Notes
The enrollee's OS version is obtained during EnrolleeApp login. If an enrollee updates their OS version after logging in, the OS version displayed may be outdated.
Notes
Within the "Enrollees Not Logged In" metric, the list of enrollees can be exported and the spreadsheet will list the "Logged Out Date/Time".  Mobile Without App and Landline enrollees will not show in this report since they are not utilizing EnrolleeApp. Enrollees who have no phone type selected within their profile will populate on this report, and the column labeled "Phone Type" will be blank. Filters can be used populate specific data before exporting the report. 

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