Usage Report

A Usage Report displays the usage of phone service features and solutions, and is broken down by each enrollee within the monthly period. This offers insight for each call type, as well as the amount that took place within the billable month.

Usage Report

The following columns are listed and broken down per enrollee:

1. Enrollee Name
   
2. EnrolleeID
   
3. InternalID
   
4. Tenant
   
5. Assigned User
   
6. Enrollee Start Date
   
7. Enrollee End Date
   
8. Curfew Outbound - Number of Calls
   
9. Curfew Inbound - Number of Calls
   
10. Interview - Number of Interviews conducted
    
11. Notification - Number of notifications sent
    
12. Enrollment - Number of Calls of type "Enrollment"
    
13. MobileApp - Number of Calls of type "MobileApp"
    
14. TravelPass - Number of Calls of type "TravelPass"
    
15. Critical Reminder - Number of Critical Reminder Calls
    
16. Unscheduled - Number of Unscheduled Calls
    
17. Video - Number of Video Calls
    
18. Chat - Number of Message Call types
    
19. Voicemail - Number of Voicemail Call types
    
20. SMS - Number of SMS Call types
    
21. Phone Number - Enrollee's listed phone number
    
22. GPS One Piece - True/False
    
23. GPS Two Piece - True/False
    

This report is only visible to SysAdmin users. 

Usage Report by Active History

The Usage Report by Active History now separates each enrollee's usage by activity period. Each distinct period of activity is displayed as a separate line in the report. 

For example:

1. If an enrollee was active in October from the 1st to the 10th under Entity A and then from the 11th to the 30th under Entity B, the report will show two separate lines for each period. 
   
2. If an enrollee was active for several days, deactivated, and later reactivated within the same month, each active period will appear as a separate line.
   

This report is implemented to meet the needs of customers who frequently move enrollees between entities and wish to view usage by specific activity dates.

This report is only visible to SysAdmin users.

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