Unlocking ShadowCuff

Unlocking ShadowCuff

Unlocking the ShadowCuff can be done using two different methods: An Officer Key or a Software Command. 

Unlocking Methods

Officer Key

An Officer Key can be clipped onto the ShadowCuff to manually unlock the device. This Officer Key clips onto the ShadowCuff on the BRM side of the device.
  1. The site in which the Officer Key is connected can be found by locating the three circles in the shape of a triangle. These are referred to as the connection points.
  2. Connect the Officer Key ensuring to line up the three connection points on the key with the three connection points on the ShadowCuff.
  3. An audible sound will be heard and the ShadowCuff will then unlock.
Info
An Officer Key is not included in the ShadowCuff kit but can be purchased separately. 

Software Command

A software command can be sent remotely through ShadowtrackONE platform to unlock the ShadowCuff without the need of an Officer Key. 
  1. Navigate to the enrollee's profile in which you want to unlock the ShadowCuff.
  2. Locate the "Hardware" tab within the enrollee's profile and select the "Device" sub-tab.
  3. Select the "Actions" button in the "Device Communication" section. 
  4. Select "Unlock".
  5. A window will pop-up and prompt the user to enter a reason for unlocking the ShadowCuff. This pop-up also states that if the ShadowCuff is not communicating with the server, the unlock command will timeout after 3 minutes. 
  6. Once the software command is received by the ShadowCuff an audible sound will be heard and the ShadowCuff will then unlock. 
AlertOfficer Keys are universal and can unlock any device unless they have been explicitly disabled. If an Officer Key is lost or misplaced, a firmware update can be deployed to the ShadowCuffs to prevent the missing key from unlocking any devices.
To initiate this process, please contact us at support@shadowtrack.com.

    • Related Articles

    • ShadowCuff Location Tracking

      ShadowCuff Location Tracking ShadowCuff uses a combination of GPS, WiFi and LBS data for location tracking The tracking priority is GPS > WiFi > LBS Location points are configurable from 30 seconds to 5 minutes All location data is recorded within ...

    • Configuring Location Frequency for ShadowCuff

      The ShadowCuff offers various location frequency options to cater to different monitoring needs. This guide will walk you through the steps to configure the location frequency of your ShadowCuff and explain the available frequency options. Available ...

    • ShadowCuff Vibrations and LEDs

      ShadowCuff has the ability to vibrate alerting the enrollee that the battery has reached a critical level. A command can also be manually sent to the ShadowCuff device via the ShadowtrackONE platform. Also, three lights can be seen on the device ...

    • ShadowCuff Installation

      Prerequisites Unlock the ShadowCuff before installation. You will need an officer key to unlock it, if you do not have an officer key, ensure you have the required permissions to access remote unlock. Installation Orient the ShadowCuff Hold the ...

    • ShadowCuff Device Communication Information

      Within the enrollee profile there is a tab titled "Hardware". When hardware is assigned to an enrollee you can view the device communication information from here. Device Communication Information Navigate to the "Hardware" tab within the enrollee's ...