Unlocking ShadowCuff

Unlocking the ShadowCuff can be done using two different methods: An Officer Key or a Software Command. 

Unlocking Methods

Officer Key

An Officer Key can be clipped onto the ShadowCuff to manually unlock the device. This Officer Key clips onto the ShadowCuff on the BRM side of the device.

1. The site at which the Officer Key is connected can be found by locating the three circles in the shape of a triangle. These are referred to as the connection points.
2. Connect the Officer Key, ensuring to line up the three connection points on the key with the three connection points on the ShadowCuff.
   
3. An audible sound will be heard, and the ShadowCuff will then unlock.
   
4. When an Officer Key is used to unlock a ShadowCuff, a Note is created within the enrollee's Notes tab. The note created reads "ShadowCuff unlocked with Key Serial Number ..."

An Officer Key is not included in the ShadowCuff kit but can be purchased separately. One officer key is provided with every 25 ShadowCuffs.

Software Command

A software command can be sent remotely through the ShadowtrackONE platform to unlock the ShadowCuff without the need of an Officer Key. 

1. Navigate to the enrollee's profile in which you want to unlock the ShadowCuff.
   
2. Locate the "Hardware" tab within the enrollee's profile and select the "Device" sub-tab.
   
3. Select the "Actions" button in the "Device Communication" section. 
   
4. Select "Unlock".
   
5. A window will pop-up and prompt the user to enter a reason for unlocking the ShadowCuff. This pop-up also states that if the ShadowCuff is not communicating with the server, the unlock command will timeout after 3 minutes. 
   
6. Once the software command is received by the ShadowCuff an audible sound will be heard and the ShadowCuff will then unlock. 
   

Officer Keys are universal and can unlock any device unless they have been explicitly disabled. If an Officer Key is lost or misplaced, a firmware update can be deployed to the ShadowCuffs to prevent the missing key from unlocking any devices.
To initiate this process, please contact us at support@shadowtrack.com.

• Related Articles

• ShadowCuff Vibrations and LEDs

  ShadowCuff has the ability to vibrate alerting the enrollee that the battery has reached a critical level. A command can also be manually sent to the ShadowCuff device via the ShadowtrackONE platform. Also, three lights can be seen on the device ...

• Charging and Storing the ShadowCuff

  Charging the ShadowCuff The ShadowCuff must be closed in order for it to charge The BRX side contains the primary batteries and is charged via the BRM side when a charger is attached, which is why the primary batteries cannot be charged unless the ...

• ShadowCuff Location Tracking

  ShadowCuff Location Tracking ShadowCuff uses a combination of GPS, WiFi and LBS data for location tracking The tracking priority is GPS > WiFi > LBS Location points are configurable from 30 seconds to 5 minutes All location data is recorded within ...

• Configuring Location Frequency for ShadowCuff

  The ShadowCuff offers various location frequency options to cater to different monitoring needs. This guide will walk you through the steps to configure the location frequency of your ShadowCuff and explain the available frequency options. Available ...

• ShadowCuff Installation

  Installation Orient the ShadowCuff Hold the ShadowCuff upright, aligning it so the charging connection area faces you with the single circle at the top and the two circles at the bottom. If the ShadowCuff is oriented incorrectly, it will not lock. A ...