Setting up an Enrollee on Outbound Drug Testing
What is Outbound Drug Testing
Shadowtrack offers two methods to notify the enrollee it is time to report for a drug test. One is inbound, the other is outbound. The inbound method is the preferred method for enrollees using the EnrolleeApp, however, the outbound method is available for enrollees using a landline or non smart telephone to be notified if they have to report for drug testing. The outbound option sends an outbound notification to the enrollee when they have to report for a drug test.
For additional details and instructions on inbound drug testing, please refer to the article here
When configuring drug testing for an enrollee with a CORIS ID, the only method available is "Outbound". If the enrollee's phone service is not EnrolleeApp, the user is able to select Email, Call or SMS for Notification Type.
Setting up the Enrollee for Outbound Drug Testing
To place the enrollee on outbound drug testing:
- Go to the Enrollee Profile > "Services" tab
- Then select the "Drug Testing" > "Settings" sub tab
- Select "Edit" here
- Then select "Yes" to enable drug testing
- Once you enable drug testing, you will notice other fields that populate. Those fields are:
- Method - this is where you will designate if the enrollee will be using the inbound or outbound method
- Select "Outbound"
- Notification Type - this lets you choose how you would like the enrollee to receive the notification
- Call
- SMS (Only shown for enrollees with a mobile phone)
- Email
- Push (Only shown for enrollees using the app)
- Template - you will choose a drug testing template which designates the frequency at which the enrollee will be required to report for a test
- Templates are created at the entity level. If you do not see any templates available to you please refer to the article here that details instructions on creating drug test templates
- Once you select the template, you will see the template details shown
- Select "Save"
Viewing the Scheduled Outbound Drug Test Notifications
Once you have assigned the template, outbound notifications will be scheduled for the enrollee. To view those notifications:
- Go to the "Notifications" > "Future" tab on the enrollee profile
- To see previous notifications, go to the SMS or Call tabs depending upon which notification type was selected for the enrollee
- Here you will see all future scheduled notifications
- You can cancel future notifications by selecting the circle icon.
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