Setting up an Enrollee on Outbound Drug Testing
What is Outbound Drug Testing
Shadowtrack offers two methods to notify the enrollee it is time to report for a drug test. One is inbound, the other is outbound. The inbound method is the preferred method for enrollees using the EnrolleeApp, however, the outbound method is available for enrollees using a landline or non smart telephone to be notified if they have to report for drug testing. The outbound option sends an outbound notification to the enrollee when they have to report for a drug test.
For additional details and instructions on inbound drug testing, please refer to the article here
When configuring drug testing for an enrollee with a CORIS ID, the Outbound Notification Type is preset and cannot be configured or changed.
For probationers enrolled in Outbound Drug Testing before this configuration, the enrollee may still receive SMS notifications instead of EnrolleeApp push notifications for Drug Testing. To resolve this, change the enrollee’s method to Inbound, select Save, and then switch back to Outbound. This will update the notification type to EnrolleeApp push notifications.
Setting up the Enrollee for Outbound Drug Testing
To place the enrollee on outbound drug testing:
- Go to the Enrollee Profile > "Services" tab
- Then select the "Drug Testing" > "Settings" sub tab
- Select "Edit" here
- Then select "Yes" to enable drug testing
- Once you enable drug testing, you will notice other fields that populate. Those fields are:
- Method - this is where you will designate if the enrollee will be using the inbound or outbound method
- Select "Outbound"
- Notification Type - this lets you choose how you would like the enrollee to receive the notification
- Call
- SMS (Only shown for enrollees with a mobile phone)
- Email
- Push (Only shown for enrollees using the app)
- Template - you will choose a drug testing template which designates the frequency at which the enrollee will be required to report for a test
- Templates are created at the entity level. If you do not see any templates available to you please refer to the article here that details instructions on creating drug test templates
- Once you select the template, you will see the template details shown
- Select "Save"
Viewing the Scheduled Outbound Drug Test Notifications
Once you have assigned the template, outbound notifications will be scheduled for the enrollee. To view those notifications:
- Go to the "Notifications" > "Future" tab on the enrollee profile
- To see previous notifications, go to the SMS or Call tabs depending upon which notification type was selected for the enrollee
- Here you will see all future scheduled notifications
- You can cancel future notifications by selecting the circle icon.
Related Articles
Creating/Understanding Drug Testing Templates
Create a Drug Test Template Creating and modifying drug test templates are features that are only available to tenant admins and users with certain permissions. If you do not have access to the templates tab, located in the left navigational menu, ...Setting up an Enrollee on Inbound Drug Testing
What is Inbound Drug Testing Shadowtrack offers two methods to notify the enrollee it is time to report for a drug test. One is inbound, the other is outbound. The inbound option requires the enrollee to check in daily by selecting the "Drug Test" ...Review Drug Testing Results and History Tabs
Drug Test History The Drug Testing History tab in ShadowtrackONE provides a record of the assignment and modification history of drug test templates for each enrollee. It shows specific details such as the times and dates templates were assigned or ...Viewing the Drug Testing (Color Code) Report
Overview The drug testing (color code) report allows you to view what enrollees have been told to report for drug testing. This report will also allow you to anticipate who will report for testing in the future. Accessing the Color Code Report To ...Viewing the Drug Testing (Color Code) Report
Overview The drug testing (Color Code) report allows you to view both the notifications already sent to enrollees and all scheduled notifications based on assigned templates. This can be accessed through the Reports tab on the left navigational menu, ...