| Compliance Legend | |
| Compliance | Reasons |
| Alcohol Detected | Enrollee Blood Alcohol Level (BAC) was above 0 during sobriety test (not part of VADOC contract). If the score is above 0 a second test conducted at a lab facility is recommended. |
| Canceled | The call or location request was canceled by Officer/User. |
| Connection Unsuccessful | The enrollee could not be reached due to the following reasons: Hang Up, Voicemail, Busy Signal, Answering Machine |
| Delayed Location | GPS location found, but it was beyond the window of time allotted. This typically occurs when the enrollee enters an area with better cellular reception allowing the last location result to be recorded. |
| Deleted Mobile App | Enrollee removed “Enrollee App” from their mobile phone |
| Drug Test Payment Failure | The payment for drug test could not be processed or failed (not part of VADOC contract) |
| Facial Recognition Expired | Enrollee didn't complete live photo (selfie) within the allotted time. |
| Failed Facial Recognition | Enrollee’s facial features don't match the photo on the enrollee profile tab. |
| Failed to Check In | Enrollee has failed to check in during the date range specified on the inbound schedule |
| Failed to Login | Enrollee didn't log into the mobile app by the time and date specified in the enrollee settings |
| GPS Permission Denied (Android) | The setting “Improve Location Accuracy” is disabled on the enrollee’s Android device. The enrollee should enable this setting to allow location verification on their device. |
| GPS Permission Denied because GPS is turned off (Battery Level 14% -Android) | Enrollee’s GPS permission is disabled on the Android device, and the battery level is too low to verify the enrollee’s location |
| GPS Permission is Denied because GPS is turned off (Android) | Enrollee’s GPS permission is disabled on the Android device. |
| Hang Up | This call result can be found in the “Disposition” column on the enrollee “Compliance” tab. This means there was a connection during the call but the enrollee ended the call (typically by hanging up) before it was completed. |
| Incomplete | The enrollee initiated voice verification in the mobile app but did not complete the call in it’s entirety |
| Indeterminate | The call could not be delivered due to a system or schedule issue. This is nothing the enrollee has control of or can resolve from their end |
| Interview Incomplete | Enrollee did not complete the interview during the date specified on the enrollee interview schedule |
| Late Check In | Enrollee completed the interview after the scheduled interview window passed |
| Location Request Expired | Phone could not be located due to one of the following reasons: Low battery, Phone Dead, No Wifi/Cellular Signal, Phone turned off |
| Logged out of Mobile App | Enrollee logged out of the enrollee app |
| Low Battery | Enrollee’s Battery has fallen below 20%. As a result the location cannot be verified. |
| Mock Location | A location spoofing app may have been detected on the enrollee’s phone. Please note that certain bluetooth connections like Apple Car Play can also cause this type of result |
| Non Compliant | The enrollee has failed one or more parts of the call which include, verification of both identity and/or location. |
| OTHER: Mobile App - Low Accuracy Result | Enrollee has poor cellular connection or service making the result of the location less accurate |
| OTHER: Mobile App - Permission Denied Phone Error | This is an issue with the operating system on the iOS device. The enrollee will need to get another device that is compatible with the app |
| Outside Fence | Enrollee's phone located outside of the designated zone |
| Pending | The call is in a pending status awaiting the final result of the call and/or location |
| Permission Denied - Phone Error (Android) | This is an issue with the operating system on the phone. The enrollee will need to get another device that is compatible with the app. |
| Permission Denied (Android) | Enrollee didn't allow Shadowtrack to find their location. This is a result of one or more settings on the app or Android location settings being disabled. |
| Permission Denied | Enrollee didn't allow Shadowtrack to find their location. This is a result of one or more settings on the app or iOS location settings being disabled. |
| Phone Compromised | The number shown could be different than the number the enrollee is actually calling from. Calling from a number using *67 could also cause this call result. |
| Sobriety Check Expired | Enrollee didn't complete sobriety test within the given time (not part of VADOC contract). |
| Spoof Detected - Device Off | The blue light on the BACtrack device could not be detected. The device was either off or the enrollee did not have the light visible in the camera when taking the test. (not a part of VADOC contract). |
| TFN SMS Opt Out | The enrollee has opted out of receiving text messages from Shadowtrack's Toll-free Number. |
| Unauthorized Number | Enrollee calling in from a number other than profile number |
| Unscheduled Call | Enrollee called in to Shadowtrack via the phone or mobile app and the call was not part of a curfew or interview schedule. |
| Voice Failed | Enrollee’s voice did not match the voice print captured during enrollment. All voice failures are followed up with facial recognition if the enrollee is using the mobile app |
| Voice Verification Expired | Enrollee did not complete the voice verification call within the time allowed |
| Within Exclusion Zone | Enrollee was located in a zone that was designated as an exclusion |
| Notifications Not Authorized | Enrollee logged into the EnrolleeApp but did not give permission for us to send notifications. |