ShadowVisit (Office Visit)

ShadowVisit (Office Visit)

Purpose of the ShadowVisit Service

The ShadowVisit service provides an automated check-in solution for in person office visits, eliminating the need to bother the front desk or keep a written log of office visits. An address must be entered in the entity profile in order for enrollees to check in. 

Warning
WIFI Router Provided in the Office (If applicable)
Enrollees can only connect to the router to complete their ShadowVisit, nothing else. 
Enrollees cannot use the office router to log into the EnrolleeAPP. This can cause an error message. 

Check-in for Office Visit

Once Checked In

When an enrollee on your caseload checks in for an office visit, you will be notified in one of the following ways. This can be configured in the user profile under "Settings."
Notes
You will only receive this notification once the Enrollee appears on the "Ready" tab.
  1. A text message will be sent to the officer (user) 
  2. Email (Default)
Alert
An email and phone number must be entered in your user profile to receive a text/email notification when one of your enrollees checks in to the office.

Viewing Check-Ins for an Individual Enrollee

  1. Go to the enrollee profile.
  2. Select the "Check-Ins" tab.
  3. You can view a record of all check-ins for the enrollee.
    1. You can double-click on each check-in entry to view the photo and the questions.
    2. You can export the check-in record using the "Export" button here.
Notes
If Shadowtrack is currently integrated with your entity's case management software, the questions and answers will be recorded as notes.

Lobby Status 

The Lobby Status tab displays all enrollees in your entity who have checked in to your office. 
  1. Click here to learn more. 

Notes
You can view check-ins for both an individual enrollee and for the entire office.



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