ShadowVisit (Office Visit)

Purpose of the ShadowVisit Service

The ShadowVisit service provides an automated check-in solution for in person office visits, eliminating the need to bother the front desk or keep a written log of office visits. An address must be entered in the entity profile in order for enrollees to check in. 

WIFI Router Provided in the Office (If applicable)

Enrollees can only connect to the router to complete their ShadowVisit, nothing else. 

Enrollees cannot use the office router to log into the EnrolleeAPP. This can cause an error message. 

Check-in for Office Visit

• Please look at the article detailing an enrollee's check-in process.

Once Checked In

When an enrollee on your caseload checks in for an office visit, you will be notified in one of the following ways. This can be configured in the user profile under "Settings."

You will only receive this notification once the Enrollee appears on the "Ready" tab.

1. A text message will be sent to the officer (user) 
   
2. Email (Default)

An email and phone number must be entered in your user profile to receive a text/email notification when one of your enrollees checks in to the office.

Viewing Check-Ins for an Individual Enrollee

1. Go to the enrollee profile.
   
2. Select the "Check-Ins" tab.
   
3. You can view a record of all check-ins for the enrollee.
   
1. You can double-click on each check-in entry to view the photo and the questions.
2. You can export the check-in record using the "Export" button here.

If Shadowtrack is currently integrated with your entity's case management software, the questions and answers will be recorded as notes.

Lobby Status 

The Lobby Status tab displays all enrollees in your entity who have checked in to your office. 

1. Click here to learn more. 
   

You can view check-ins for both an individual enrollee and for the entire office.

• Related Articles

• Understanding the Lobby Status Tab

  Accessing the Lobby Status Tab The Lobby Status tab displays all enrollees in your entity who have checked in to your office. The six sub tabs noted on the Lobby Status tab displays those enrollee's according to the stage of the check in process they ...

• ShadowVisit Explained

  ShadowVisit Guide: Streamlining Your Office Visit and Intake Experience Step 1: Completing an Intake Form For new probationers, those with a new sentence, or transfer cases, ShadowVisit provides a simple digital intake process: Scan the QR Code: Open ...

• ShadowVisit Trouble Shooting Guide

  ShadowVisit Trouble Shooting Guide Things to Check The following items should be checked in the event the enrollee experiences an issue with checking in for their office visit: Make sure the enrollee has the Enrollee App installed on their mobile ...

• How to Set Up ShadowVisit

  ShadowVisit Set Up To set up ShadowVisit for an entity, follow the steps outlined below. This configuration is done within the entity's settings. Setting Up ShadowVisit Navigate to the entity's profile. Select "Settings" Within "General Settings" ...

• Visit Points

  Visit Points are created when an enrollee is in a location for a length of time. These Visit Points can be used to determine locations that enrollees have stopped for as little as a few minutes or even hours and days. A Visit Points Report can be ...