ShadowSafety - Field Visits

ShadowSafety - Field Visits

ShadowSafety is a solution that allows officers to check in and check out when conducting field visits with their enrollees. This solution allows for configurable time limits, officer-set PIN numbers, location tracking and supervisor escalations in the event of a duress situation. This solution is available to officers using the Mobile Version of the ShadowtrackONE platform. 

ShadowSafety - Field Visits

Using the Mobile Version of the ShadowtrackONE platform, tap the menu icon and select "ShadowSafety". 
  1. The officer will select the "Start Field Visit" button
    1. A list of active enrollees will populate, allowing the officer to select the enrollee they are conducting their visit with.
    2. The location of the officer's mobile device is obtained at this time.
    3. When selecting the enrollees name, the Field Visit begins. The screen displays the enrollee's name, Check-in Date, Time Remaining, and a free text Note section for the officer to take notes during their visit. 
    4. The "Extend Field Visit" button allows the officer to extend past the 15-minute timer. The officer will enter their PIN number and select "Extend Field Visit". 
    5. The "End Field Visit" button allows the officer to end the visit before the 15-minute timer. 
    6. If the PIN number is entered incorrectly, for either Extend or End Field Visit, the message "PIN not recognized. Please try again." will appear. 
    7. If the Duress PIN is entered, the message will read "Field visit ended/extended successfully", and the duress notification is sent out to all Duress Recipients in the officer's entity. 

Setting the Officer PIN and Time Limit

Each officer can set their own 4-digit PIN number to enter when using the ShadowSafety solution. This is configured in the officer's Settings tab.
  1. Navigate to your officer profile
    1. Select the "Settings" tab
      1. Select "Edit"
      2. Enter the desired 4-digit PIN number in the ShadowSafety> PIN field
      3. Enter the desired visit time limit in the Time Limit section
      4. Select "Save"
Info
Officer PIN number and Time Limit can be changed at any point by following the above-listed steps

Setting the Entity Duress PIN and Duress Recipients

A TenantAdmin can access the ShadowSafety entity settings from the entity profile, allowing the TenantAdmin to set a universal Duress PIN and Duress Recipients Notifications list
  1. Navigate to the entity's profile
    1. Select the "Settings" tab
    2. Select the "Service Settings" sub-tab
    3. Select the "ShadowSafety" sub-tab
      1. Select "Edit" to configure the entity-wide 4-digit Duress PIN, and configure the "Time to Wait After Check Expires". This field indicates the number of minutes notifications are delayed after an officer fails to end or extend a field visit. Once the configured amount of time is reached, notifications will be sent out according to the configured Duress Recipients list.
    4. Select "+Recipient" to add a recipient to the duress notifications list
      1. Enter the recipient's name, email address, and phone number (for SMS message notifications)
    5. There is no limit on how many Duress Recipients can be created
    6. Duress notifications go out to all recipients listed at the same time

Viewing Officer ShadowSafety Check-Ins

All ShadowSafety Check-Ins are logged within the officer's profile and can be viewed at any time
  1. Navigate to the officer's profile tab
    1. Select the "ShadowSafety" sub-tab
    2. The list displays all of the officer's ShadowSafety Check-Ins and displays the following information
      1. Enrollee Name (Enrollee officer selected during the field visit)
      2. Check In (Date and Time stamp)
      3. Check Out (Date and Time stamp)
      4. Durations (Length of ShadowSafety visit in minutes)
      5. Note (If a note is entered during the visit, it will display here)
    3. To view the details of a specific visit, double-click on the row
      1. A pop-up window will appear, displaying all information pertaining to the field visit
        1. Enrollee name, ID number and enrollment photo
        2. Check-In and Check-Out date and time stamp
        3. Note (if one was entered during the visit)
        4. In the table below, all interactions during the visit are logged. This includes the date/time stamp, type, lat/long, accuracy (in meters) and map location icon. Clicking the map location icon will display the map with the officer's location pin shown. 
        5. In the "Notifications" section below, any duress notifications are logged to display date/time, phone number, email and message sent.
Info
If a ShadowSafety visit is still in progress, the Check Out, Duration, and Note fields will be empty within the logs. This information will display once the visit has ended.

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