Assign a ShadoWatch Protocol to an Enrollee

Assign a ShadoWatch Protocol to an Enrollee

Protocol Assignment Options

A Protocol should be assigned to the Enrollee so that someone is notified in the event of an Alarm.
You can only see protocols for your entity and any of your sub-entities.
Protocols can be assigned to enrollees in one of three ways:
  1. In the enrollment wizard when creating the enrollee profile
  2. On the enrollee Profile>Protocols Tab
  3. Using a default Protocol that is automatically added when the enrollee profile is created

Assigning a Protocol During Enrollment

  1. For instructions on how to assign a protocol to the enrollee in the enrollment wizard, please refer to the following article here

Assigning a Protocol to an Existing Enrollee 

  1. Search for the Enrollee in the Search Bar. Go to the Enrollee's Profile and navigate to the Protocols tab. 
  2. Select the Configure Protocol Group button to see a list of available Protocols
  3. Select the Assign button next to the Protocol to be assigned
  4. Select Done. You will now see the assigned protocol displayed on this tab



Default Protocol

Default protocols are created at the entity level. The protocol is automatically assigned to any new enrollee associated with the entity. For more details on creating default protocols for entities, please refer to the article here
  1. In the enrollment wizard you will notice the protocol is automatically assigned to the enrollee for you in step 5, via the protocols sub tab as shown below.




    • Related Articles

    • Add a New Enrollee: ShadoWatch

      If the user's entity has integrated their case management software with the ShadowtrackONE Platform, the user will not be able to manually add a new enrollee in the application. Additionally, the following fields will not be editable on the ...

    • New Enrollment - ShadoWatch

      Creating the Enrollee Profile To create a new enrollee profile: Go to the Enrollees tab from the main navigational menu Next select the +Enrollee button Enrollee Info The 4 step enrollment wizard will open, complete the following steps: Enrollee Info ...

    • Default Protocols for the ShadoWatch

      What is a Default Protocol Default protocols are ideal when multiple enrollees utilize the same ShadoWatch protocol. Default protocols are set at the entity level and once enabled, the default protocol is automatically assigned to a new enrollee ...

    • Assign a ShadowDevice Protocol to an Enrollee

      Protocol Assignment Options A Protocol should be assigned to the Enrollee so that someone is notified in the event of an Alarm. You can only see protocols for your entity and any of your sub-entities. Protocols can be assigned to enrollees in one of ...

    • Assign a ShadowPhone Protocol to an Enrollee

      Protocol Assignment Options A Protocol should be assigned to the Enrollee so that someone is notified in the event of an Alarm. You can only see protocols for your entity and any of your sub-entities. Protocols can be assigned to enrollees in one of ...