Assign a ShadoWatch Protocol to an Enrollee

Assign a ShadoWatch Protocol to an Enrollee

Protocol Assignment Options

A Protocol should be assigned to the Enrollee so that someone is notified in the event of an Alarm.
You can only see protocols for your entity and any of your sub-entities.
Protocols can be assigned to enrollees in one of three ways:
  1. In the enrollment wizard when creating the enrollee profile
  2. On the enrollee Profile>Protocols Tab
  3. Using a default Protocol that is automatically added when the enrollee profile is created

Assigning a Protocol During Enrollment

  1. For instructions on how to assign a protocol to the enrollee in the enrollment wizard, please refer to the following article here

Assigning a Protocol to an Existing Enrollee 

  1. Search for the Enrollee in the Search Bar. Go to the Enrollee's Profile and navigate to the Protocols tab. 
  2. Select the Configure Protocol Group button to see a list of available Protocols
  3. Select the Assign button next to the Protocol to be assigned
  4. Select Done. You will now see the assigned protocol displayed on this tab



Default Protocol

Default protocols are created at the entity level. The protocol is automatically assigned to any new enrollee associated with the entity. For more details on creating default protocols for entities, please refer to the article here
  1. In the enrollment wizard you will notice the protocol is automatically assigned to the enrollee for you in step 5, via the protocols sub tab as shown below.




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