App Refresh Steps

App Refresh Steps

How to Refresh the EnrolleeApp

If the EnrolleeApp is not functioning as expected, you can follow the steps below to refresh the app on both Android and iOS devices.

Android:

Note: Do not uninstall the app.

  1. Open the EnrolleeApp.
  2. Tap on the Three Dots in the upper left corner.
  3. Tap on Log Out.
  4. Open the Settings app on your phone.
  5. Scroll down and tap on Apps.
  6. Find and tap on EnrolleeApp.
  7. Tap on Storage.
  8. Tap on Clear Cache.
  9. Tap on Clear Data.
  10. Power your phone off briefly and turn it back on.
  11. Open the EnrolleeApp and log in.

Note: After logging back in, it may take a few moments for all features to resume normal operation.

iOS:

Note: Do not uninstall the app.

  1. Open the EnrolleeApp.
  2. Tap on the Three Dots in the upper left corner.
  3. Tap on Log Out.
  4. Open your Recently Used Apps:
    • If your phone has a home button, double tap the home button.
    • If your phone does not have a home button, swipe up from the bottom to the middle of the screen and hold until the app cards appear.
  5. Scroll left or right to find the EnrolleeApp and swipe up to close it.
  6. Power your phone off briefly and turn it back on.
  7. Open the EnrolleeApp and log in.

Following these steps will help refresh the app and resolve any minor issues you may be experiencing.

Your officer must be aware that you are logging out of the app and performing these steps.


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