Billing Rates & Running a Billing Report

Viewing the Billing Rates for Your Entity

Prerequisites:

• You must have tenant admin privileges to access these settings.

1. Search for Entity:
   

   • Use the main search field to locate the desired entity.
     

2. Access the Entity Profile:
   

   • Open the profile of the desired entity.
     

3. Navigate to the Billing Tab:
   

   • In the entity profile, go to the Billing tab.
     

4. View Billing Rates:
   

   • The following billing rates will be displayed:
     • ShadoWatch Daily Rate (per watch)
     • ShadowPhone Daily Rate (per phone)
     • ShadowPhone Increased Frequency Daily Rate (per phone)
     • ShadowTether Daily Rate (per tether)
     • ShadowDevice Daily Rate (per device)
       
     • ShadowCuff Daily Rate (per device)
       
     • ShadowTether Daily (Interior Tracking)
     • ShadowBriety Daily Rate
     • Idle Daily Rate (Not applied to ShadowCuff)
       
     • Idle ShadowCuff Daily Rate
       
     • Monthly Rate (per active enrollee)
       
     • Monthly Rate (per active victim)
       
     • Billing Grace Period
       

Grace periods for billing only apply to enrollee accounts that are not assigned to hardware or phone service. The grace period for enrollee accounts that have not been assigned either hardware or phone service is defaulted to 2 days. After two days, the enrollee will appear on the billing report, even if hardware and phone service still has not been assigned. The monthly rate will apply.

If a grace period is applied and an enrollee has no assigned hardware or phone service, they will not appear on the billing report if their account is disabled before the grace period ends.

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Running the Billing Report

1. Search for Entity:
   

   • Use the main search field to locate the desired entity.
     

2. Access the Entity Profile:
   

   • Open the profile of the desired entity.
     

3. Navigate to the Billing Tab:
   

   • In the entity profile, go to the Billing tab.
     

4. Generate Billing Report:
   

   • Select the Billing Report button.
   • Enter a From Date and To Date to specify the billing period.
   • Click the Generate Billing Report button.
     

5. Export the Report:
   

   • The report will be exported in Excel format.
     

Selecting "Generate Billing Report (Queued)" allows large billing reports to generate and download in the background while still being able to utilize the platform. The report will generate and send an email to the listed notification email once the report has been completed.

When assigning and unassigning hardware, the active days are rounded up. Shadowtrack will calculate for all active periods, ensuring that the number of active days does not exceed the number of days in each month. 

A three-hour grace period is applied to all assigned hardware. Any hardware that remains active beyond this period will be reflected in billing records. The grace period is intended to accommodate instances in which communication cannot be established or when a device must be replaced, allowing sufficient time for unassignment prior to billing.

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