ShadowPhone Alarm Types

ShadowPhone Alarm Types

ShadowPhone Alarm Types: A Comprehensive Guide

These alarms are categorized into Battery Alarms, Zone Alarms, Communication Alarms, Tamper Alarms, and Other Alarms. Each category serves a specific purpose, alerting users to potential issues or dangers. This guide provides an overview of each alarm type, their trigger conditions, and suggested actions to take.

Battery Alarms

1. Phone Battery Critical

  1. Trigger Condition: Activated when the battery level on the phone drops below 25%.
  2. Suggested Action: Charge the phone immediately to ensure continuous monitoring.

Zone Alarms

2. Within Exclusion Zone

  1. Trigger Condition: The enrollee enters a predefined area they are restricted from.
  2. Suggested Action: Verify the enrollee's location and ensure they leave the exclusion zone promptly.

3. Outside Inclusion Zone

  1. Trigger Condition: The enrollee exits an area they are required to stay within durin
  2. Suggested Action: Contact the enrollee to return to the inclusion zone or assess the need for intervention. 

Communication Alarms

5. Device Communication Timeout

  1. Trigger Condition: No communication from the phone has been received for 1 hour.
  2. Suggested Action: Check the phone's connectivity and ensure it is within range for optimal operation.

6. Device Communication Timeout Escalated

  1. Trigger Condition: No communication from the phone has been received for 2 hours.
  2. Suggested Action: Escalate the concern for potential technical issues or verify the enrollee's safety.

ShadowTether Tamper Alarms

7. Band Tamper

  1. Trigger Condition: The tether strap has been tampered with or disconnected.
  2. Suggested Action: Check the tether for any signs of tampering and secure it back on the enrollee.

8. Band Lost

  1. Trigger Condition: The tether is no longer in range of the ShadowPhone
  2. Suggested Action: Contact the enrollee to ensure the ShadowPhone is in their possession. We suggest initiating a ShadowView (Video) session via the EnrolleeApp to confirm the enrollee's whereabouts. 
Info
This manual article aims to provide a clear understanding of various device alarms. Each section outlines the critical alarms, their significance, and the recommended actions to address them effectively. Remember, the primary goal of these alarms is to ensure the safety and monitoring of individuals, requiring timely and appropriate responses to each alert.


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