Intended and Not Intended Use
Intended Use
The Shadowtrack Enrollee App is intended for use by persons who are legally required to be monitored by government agencies or courts for legal purposes.
Not Intended Use
The ShadowTrack Enrollee App is not intended to be used for:
- Monitoring and tracking an Enrollee past an Enrollee's end-of-monitoring date
- Monitoring and tracking a person outside of an approved agency's or court's direction or discretion
- Tracking other people, animals, or objects for personal or financial gain unless prior written approval is obtained by ShadowTrack Technologies
The Shadowtrack Enrollee App must be used according to the instructions described in this manual. All other use is considered unintended use. It shall be used only with technology, software, applications, and accessories approved by ShadowTrack Technologies.
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