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ShadowtrackONE
Training and help articles related to the ShadowtrackONE Platform and solutions.
Recent Articles
Deactivate an Inmate That Is Active
Deactivate an Inmate that is Active in the ShadowtrackOne Platform To deactivate an inmate, follow the steps below. Search for the desired inmate by name using the universal search. Once on the inmate profile, click on the Profile tab> Basic ...ShadowAlertness Dashboard
The ShadowAlertness Dashboard is used to display information that pertains to officer check-in's while on inmate transport. Hospital information, officer locations, and other data can be viewed from this dashboard using the Dashboard Metrics. ...Interior Map
The interior map displays the floor plan and allows you to monitor inmate movement throughout the facility. Navigate to the 'Profiles' tab in the navigational menu Select 'Inmate' Select 'Interior Map' Interior Map Tab Select the desired floor plan ...Enabling/Disabling Interior Tracking for a User
Interior Tacking must be enabled by the Shadowtrack team. Please contact us at support@shadowtrack.com to request this feature to be enabled. Once enabled at the entity level, it will automatically enable for all users. Navigate to the user's profile ...Group Management
This tab allows you to assign inmates to specific groups and filter by those groups on the list of locations on the map. Navigate to the desired entities homepage Select 'Zones' Select 'Floor Plans' Select 'Group Management' on the desired floor plan ...
Popular Articles
ShadoWatch Installation: A Step-by-Step Guide
Please ensure you have all the necessary items listed below before beginning the installation process. Proper installation is crucial for the optimal performance and comfort of the ShadoWatch. Items Needed for Installation Before starting, ensure you ...Sobriety Service Settings
Configuring The Sobriety Service Settings The service settings must be configured at the entity level to use sobriety. How to Configure The Required Fields: Go to the entity profile Go to Settings > Service Settings > Mobile Fill in the fields in the ...Creating a ShadoWatch Protocol for an Entity
Purpose of Hardware Protocols Any enrollee who is assigned hardware should have a protocol assigned to them A hardware protocol allows you to designate automated steps of action to occur when an alarm is triggered for the hardware. The action steps ...ShadowDevice Device Communication Information
Within the enrollee profile there is a tab titled "Hardware". When hardware is assigned to an enrollee you can view the device communication information from here. ShadowDevice Device Communication Information Navigate to the "Hardware" tab within ...Unassigning/Deactivating the ShadoWatch Hardware
UnAssign Hardware From the Enrollee Search for the desired enrollee by name form the universal search Once on the enrollee profile, select the Hardware>Device tab Select the Actions button>Unassign Device Next, you will be prompted to select an ...