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ShadowtrackONE
Training and help articles related to the ShadowtrackONE Platform and solutions.
Recent Articles
"Mock Location" Compliance Result (Android Devices)
When a compliance call returns a compliance result of "Mock Location", this could indicate that the enrollee is using a Mock Location Provider or a fake GPS app. These apps "spoof" the device's actual location, returning a false location point. These ...Violation Report for Hardware
A violation report can be generated for enrollees using GPS hardware. This report can be generated to display the violations triggered based on customized date ranges, and also gives an overview summary of total alarms, as well as the number of each ...Shadowtrack Equipment Order Form
The ShadowtrackONE platform allows for in-application equipment ordering for our customers. TenantAdmins can order GPS device kits and consumables according to their agreed-upon contract. ShadowtrackONE Order Form When a TenantAdmin selects the ...Creating Appointment Templates
TenantAdmins can create Appointment Templates, making it easy for officers to assign templates when creating appointments for the enrollees. Appointment Templates allow for the appointment description to auto-populate, saving the officer time and ...Visit Points
Visit Points are created when an enrollee is in a location for a length of time. These Visit Points can be used to determine locations that enrollees have stopped for as little as a few minutes or even hours and days. A Visit Points Report can be ...
Popular Articles
ShadoWatch Installation: A Step-by-Step Guide
Please ensure you have all the necessary items listed below before beginning the installation process. Proper installation is crucial for the optimal performance and comfort of the ShadoWatch. Items Needed for Installation Before starting, ensure you ...Sobriety Service Settings
Configuring The Sobriety Service Settings The service settings must be configured at the entity level to use sobriety. How to Configure The Required Fields: Go to the entity profile Go to Settings > Service Settings > Mobile Fill in the fields in the ...Creating a ShadoWatch Protocol for an Entity
Purpose of Hardware Protocols Any enrollee who is assigned hardware should have a protocol assigned to them A hardware protocol allows you to designate automated steps of action to occur when an alarm is triggered for the hardware. The action steps ...Improving Location Accuracy for the EnrolleeApp
Overview To ensure the EnrolleeApp provides the most accurate location information when interacted with, please follow this checklist for optimizing your phone's settings. Check the Basics Log into the EnrolleeApp on one device at a time. Ensure the ...ShadowDevice Device Communication Information
Within the enrollee profile there is a tab titled "Hardware". When hardware is assigned to an enrollee you can view the device communication information from here. ShadowDevice Device Communication Information Navigate to the "Hardware" tab within ...